Be informed. Be aware. Protect yourself.
Your trust is important - we want to help you guard against disclosure of your personal information that could lead to unauthorized use of your account or identity theft.
Helping to protect you online
We know that the Security of your personal and financial information is important to you – it's important to us too. Our commitment to Security of information extends to transactions conducted through the Internet. We utilize technologies and procedures to help make sure that information submitted via our website is protected.
Once you have registered for NYCB Online and establish your password, we have no way of knowing it. Please note that you are ultimately responsible for protecting the integrity and Security of your password. NYCB will never ask for passwords over the phone, by text or email.
Phishing is a scam that relies upon the use of email messages to either install malware on your PC or deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information via
a phony website.
More About Phishing
Identity Theft occurs when someone uses your personal information (non-public data that might include Social Security number, account number or other identifying information) without your permission to commit fraud, other financial crimes or
theft of funds.
Prevent Identity Theft
In the event you discover that Fraud has been committed, you can follow these steps:
- Contact our Customer Contact Center at (877) 786-6560.
- Close your accounts and open new ones.
Contact all three major credit bureaus:
Equifax (800) 525-6285,
Experian (888) 397-3742,
TransUnion (800) 680-7289
- File a police report
Protect Yourself from Fraud