Frequently Asked Questions

Customer Service

Automated System 24 hours / 7 days a week

Deposit Account and Residential Mortgage Assistance:

Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)

NYCB Online/Mobile and Visa® Debit Card Assistance:

Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)
Sunday: 9am - 2pm (ET)

Secure Email: Login to NYCB Online and select Messages to send a secure message.

To report a lost or stolen ATM / Visa^® Debit Card Call (855) 271-7580

New York Community Bank,
a division of Flagstar Bank, N.A.
102 Duffy Avenue
Hicksville, New York 11801