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Frequently Asked Questions



Customer Service

Speak to us directly


Call

(877) 786-6560

Automated System 24 hours / 7 days a week

Deposit Account and Residential Mortgage Assistance:

Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)

NYCB Online/Mobile and Visa® Debit Card Assistance:

Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)
Sunday: 9am - 2pm (ET)

Secure Message: To send a secure message: Please log into NYCB Online, select the Envelope icon and choose Compose Message.

To report a lost or stolen ATM / Visa® Debit Card Call (855) 271-7580​​​

Mail

New York Community Bank
615 Merrick Avenue
Westbury, New York 11590