ATM & Visa Debit Cards Questions
Chip-enabled cards are regular plastic credit or debit cards with an embedded microchip. The chip protects in-store payments because it generates a unique, one-time code that is needed for each transaction to be approved. It is virtually impossible for fraudsters to replicate this feature in counterfeit cards providing greater Security and peace of mind when used in-store. A chip card also has a magnetic stripe on the back of the card. This process makes your chip-enabled card information more difficult to steal and therefore makes your chip card more difficult to counterfeit.
Every time you use your card at a chip-enabled terminal, the embedded chip generates a unique transaction code. The unique transaction code is only good for one transaction, making it difficult to counterfeit or copy your card information.
Manage your NYCB debit card, right from NYCB Mobile. Establish transaction controls, receive alerts and safeguard your card.
Visit our Card Controls page for more detail or log into NYCB Online and select [My Cards]
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How do I replace a lost or stolen chip-enabled card?
I found a card for one of your customers; how can I report this?
What information is stored on the chip-enabled card?
What should I do if I see suspicious activity on my account?
Can account data from a chip-enabled card be stolen and fraudulently used?
I will be traveling, is there anything I need to do in order to use my chip-enabled card?
Where can I use my chip-enabled card globally?
Are there any fees for using my chip-enabled card in a foreign country?
How do I activate my chip-enabled debit card?
Where can I use a chip-enabled debit card?
Are there any fees for using my chip-enabled debit card?
How do I pay with my debit card at a chip card reader?
Can I swipe my chip-enabled debit card to pay?
Where can I use my chip-enabled ATM card?
Are there any fees for using my chip-enabled ATM card?
How do I pay with my ATM card at a chip card reader?
Can I still swipe my chip-enabled ATM card to pay?
What is the difference between a PIN-based transaction and a Signature-based transaction?
How do I change my PIN on an existing card?
What do I do if I’m asked to enter a PIN?
Do I need to sign the back of my chip-enabled card?
Does my chip-enabled card work at the ATM?
What if my chip-enabled card doesn’t work when I insert it into the chip terminal?
How will I know whether to swipe my card or insert it?
What happens if I swipe my chip-enabled card in a chip-activated terminal?
What happens if I insert my chip-enabled card in a chip terminal that isn’t activated?
Apple Pay™
What is Apple Pay?
- iPhone models with Face ID
- iPhone models with Touch ID (except for iPhone 5S)
- iPad Pro, iPad Air, iPad and iPad Mini models with Face ID or Touch ID
- Apple Watch-compatible devices (iPhone 5 and later models)
Apple Pay does not require Apple Pay-specific contactless payment terminals, and can work with existing contactless terminals.
How do I enroll in Apple Pay?
1. Open the Wallet app on any eligible Apple device.
Is Apple Pay safe to use?
Where is Apple Pay accepted?
Samsung Pay
What is Samsung Pay?
What do I need to enroll in Samsung Pay?
Is Samsung Pay safe to use?
Where is Samsung Pay accepted?
Tokens
What is a token?
What happens if my device that has Apple Pay or Samsung Pay has been lost or stolen?
Customer Service
Speak to us directly
Call
(877) 786-6560
Automated System 24 hours / 7 days a weekDeposit Account and Residential Mortgage Assistance:
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Saturday: 9am - 5pm (ET)
NYCB Online/Mobile and Visa® Debit Card Assistance:
Monday - Friday: 8am - 8pm (ET)
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Sunday: 9am - 2pm (ET)
Secure Message: To send a secure message: Please log into NYCB Online, select the Envelope icon and choose Compose Message.
To report a lost or stolen ATM / Visa® Debit Card Call (855) 271-7580
102 Duffy Avenue
Hicksville, New York 11801