Tools to Help Manage Your Mortgage Online
To access your mortgage account detail, login to your online banking account at myNYCB.com and follow these steps:
From the “Accounts” screen, choose the Home Loan you would like to view. The resulting “Account Details” screen displays Prior Payment History.
- Current Loan Balances
- Escrow Balance
- Next Payment Due Amount
- Interest Paid this year
- Pay Off Amount
- Interest Rate
- Amount of payment
- Date of payment
- Description
- Interest Amount
Stop delivery of your paper statement with a click of your mouse. Click on the “e-Documents” tab and a new window will open with instructions on enrolling in this service. Each month, we will send you an email reminder when your statement is available online.
Simply log into NYCB Online and send a secure message by clicking the envelope icon on the upper right side of the page requesting a regular mortgage payment, extra principal payment, or escrow shortage payment.
Note:Your one-time payment request will be processed effective the date of your secure message or the next business day, whichever is earlier. Your financial institution may not reflect this transaction on your deposit account for up to two (2) business days after the request is sent to your financial institution for a transfer of funds.
Your secure message must include the following information for the timely and accurate posting of the payment by NYCb:
- Your financial institution’s 9-digit Routing Number
- Your financial institution’s Account Number
- The Payment Amount
- The Payment Description (i.e. regular payment, principal payment, etc.)
- Any other details that you would like to provide to ensure that the payment is posted correctly
You will receive a written confirmation from NYCB following the posting of the requested mortgage payment.
For loans in Bankruptcy or Foreclosure, please contact the Home Retention Department at (888) 696-4444. If we receive a secure message requesting a payment on an ineligible loan, NYCB may not process the payment request. We will attempt to contact you to discuss options available to you.