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Help for Homeowners

Important Notice - We understand that many customers are concerned about the impact of the coronavirus on their ability to pay their mortgage. NYCB is committed to supporting our customers. If you are experiencing hardship related to the coronavirus and are unable to make a payment, or you have an issue with your account, we encourage you to call us toll-free at (888) 696-4444 during the hours of Monday to Friday 8am – 8pm (ET), Saturday 9am - 5pm (ET) or sign in to NYCB Online and send us a secure message.

Information on Avoiding Foreclosure

There are a variety of programs available to help you resolve your delinquency and keep your home. You may be eligible to refinance or modify your mortgage to make your payments more manageable. Or, if you have missed a few payments, you may qualify for a temporary solution to help you get your finances back on track. Depending on your circumstances, staying in your home may not be possible. Options such as Forbearance - Time to Sell Your Home, Short Sale, or Mortgage Release / Deed-In-Lieu of Foreclosure may be available. Please see the table below for more information.



​Refinance ​Refinance your existing loan through a third party lender. ​Makes your payment more affordable.
​Reinstatement ​Pay the total delinquent amount in one lump sum payment by a specific date. ​Allows you to avoid foreclosure by bringing your mortgage current.
​Repayment Plan ​Pay back your past-due payments together with your regular monthly payment over an extended period of time. ​Allows you time to catch up on late payments without having to come up with a lump sum.
​Forbearance Plan ​Make reduced mortgage payments or no mortgage payments for a specific period of time. ​Gives you time to improve your financial situation and possibly qualify for a permanent solution once you are able to resume regular payments.
​Modification ​Receive modified mortgage terms to make the payment more affordable. This option may include completing a trial period, which requires you to make three or four successful monthly payments of the approximate modified amount. ​Permanently modifies your mortgage so that your payments are more affordable. This serves as a permanent solution to a long-term or permanent hardship.



​Time to Short Sale ​Sell your home and pay off a portion of your mortgage balance when you owe more than the current value of the property. ​Allows you to transition out of your home without going through foreclosure. In some cases, relocation assistance may be available.
​Forbearance - Time to Sell Your Home ​Sell your home and pay off your mortgage balance. ​Allows you to transition out of your home without going through foreclosure.
​Mortgage Release (Deed-in-Lieu of Foreclosure) ​Transfer the ownership of your property to us. ​Allows you to transition out of your home without going through foreclosure. In some cases, relocation assistance may be available.
*Note: Programs may be available based on the requirements of the investor who owns your loan.

To request mortgage assistance, please call us or submit a Borrower Response Package.

Step 2: Return the completed application.

Return the completed application by mail to the following address:

New York Community Bank, a division of Flagstar Bank N.A.
1801 East Ninth Street
Cleveland, OH 44114
Loss Mitigation Department OH99-0504

By Email:

By Fax: (216) 583-5205fax number

If you have any questions, please contact our Loss Mitigation Department at (888) 696-4444.

Housing Counseling Agencies