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Important Information Regarding Branch Availability Click here for details

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NYCB Coronavirus Updates

To ensure the safety of our staff, customers and the communities we service, we have temporarily changed our branch hours, temporarily closed some locations and in some locations, limited access to drive-through or walk up windows.

Visit our branch locator for the most up to date status of your branch, branch hours, and other branches near you.

Please note:

For branches that will be temporarily closed, the bank will be monitoring its Automated Teller Machines (ATMs) at these locations in order to provide our customers access to cash during this time.

Branch locations that are not typically scheduled to open on a specific day will maintain that day's schedule.

 

What we're doing to help.

Based on current concerns regarding the coronavirus disease (COVID-19), we’d like to let you know about some of the steps we are taking to ensure the health and safety of our customers and our employees.

  • We are closely monitoring reports from the Centers for Disease Control (CDC) and following their guidelines.
  • We have implemented a range of preventative measures in our branches and in our corporate locations.
  • We communicate daily with our employees to provide status updates and reminders for health best practices.
  • We continue to vigorously test our pandemic preparedness procedures.
  • We have initiated temporary branch hours, temporarily closed locations and temporarily limited access to drive-through or walk up windows at some locations as mentioned above.
  • Effective March 24, 2020, we will temporarily waive Bank ATM/Debit Card Fees – Domestic, International and Point of Sale (POS) (fees may be charged by ATM owners of non-NYCB owned ATMs).
  • We offer 90 day residential mortgage payment forbearances to customers whose income has been adversely affected by events linked to COVID-19 - please see details and how to apply here.

 

Online, Mobile and Bank-by-Phone

Bank from virtually anywhere with NYCB Online and NYCB Mobile1 banking - check account balances, view transactions, deposit checks2, pay bills, transfer funds as well as send, receive and request money with Popmoney® – and much more.

If you haven't enrolled in NYCB Online, click here to sign up.  

Download NYCB Mobile today!

Bank-by-Phone 24 hours a day, 7 days a week, by calling our automated telephone system at (877) 786-6560 - check account balances and transaction history, check CD maturity information, stop payments on checks, transfer funds between eligible accounts3 and more.

If you have questions, call our Customer Contact Center at (877) 786-6560. Staff is available:

For Deposit Account and Residential Mortgage Assistance:
Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)

For NYCB Online / Mobile and Visa® Debit Card Assistance:
Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)
Sunday: 9am - 2pm (ET)

We continue to monitor the situation and will provide updates as available. Please visit our FAQ document for NYCB answers to questions about the Coronavirus (COVID-19) to assist with your banking needs. The health and safety of our employees and customers remains our priority.

1 NYCB Mobile is available for those enrolled in NYCB Online, however not all online features may be available through the mobile app. Standard messaging and data rates may apply.
2 Deposits made via NYCB Mobile Deposit may appear real-time in Transaction History however availability of funds is subject to Bank review. Deposit limits apply.
3 Limitations may apply.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play, and the Google Play logo are trademarks of Google Inc.

Popmoney is a registered trademark of Fiserv, Inc. or its affiliates. Terms, fees and conditions apply.

Have a Question?
Call customer service at
1 (877) 786-6560
 
 
Help for Homeowners
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The Divisions of New York Community Bank

Queens County Savings Bank​

Established on April 14, 1859 in the village of Flushing, Queens County Savings Bank was the first savings bank chartered by the State of New York in the New York City borough of Queens. Until then, local residents would need to travel to Manhattan to do their banking; the opening of the borough’s first local bank was accordingly met with elation and relief.

While the bank expanded here and there over the course of the next 14 decades, its greatest growth occurred in just the last 15 years. In anticipation of expanding its franchise through the first of several mergers, the Bank changed its name to New York Community Bank on November 21, 2000. By the end of that year, NYCB had grown from 14 to 86 branches; today, it has more than 220 branches in five states.

In deference to its heritage as a Queens-based institution, the Community Bank operates each of its 31 branches in the county under its original name, Queens County Savings Bank.

Roslyn Savings Bank

Established in 1875, The Roslyn Savings Bank was the first financial institution headquartered in Nassau County, one of two counties--with Suffolk--that constitute Long Island, New York. Its founders wanted to build a bank that would provide the Island’s residents with a safe place for their savings, as well as the financial assistance they’d need to build or purchase homes.

A member of the NYCB Family of Bank since October 31, 2003, Roslyn Savings Bank today serves the Island’s businesses and consumers through 41 conveniently placed branch offices.

Richmond County Savings Bank

A member of the NYCB Family of Banks since July 31, 2001, Richmond County Savings Bank is the third oldest of our divisions, with roots that go back to October 30, 1886. It was then that the bank was established to serve those who lived and worked on Staten Island, and it was less than one year later that it made its first mortgage loan.

Today, nearly every street on the Island has at least one home that was financed by Richmond County Savings Bank.

Originally located in the Odd Fellows Building at the corner of Richmond Terrace and Broadway, the Bank today has 20 convenient banking locations in all.

Roosevelt Savings Bank

Roosevelt Savings Bank was established in 1895 on the corner of Gates Avenue and Broadway in Brooklyn under the name “Eastern District Savings Bank.” In 1920, the bank changed its name to honor the memory of the nation’s 26th president, Theodore Roosevelt.

In February 1999, Roosevelt Savings Bank merged with and into Roslyn Bancorp, which merged with and into New York Community Bancorp, Inc. in October 2003.  Today, Roosevelt Savings Bank serves its customers through seven branches in Brooklyn as a member of the NYCB Family of Banks.

Atlantic Bank

Atlantic Bank was established in the mid-1920s and was acquired by New York Community Bancorp, Inc. on April 28, 2006. We have 11 full-service branches in Manhattan, Queens, Brooklyn, Westchester, and Nassau County, and offer a comprehensive menu of financial services for small and mid-size businesses, commercial real estate investors, consumers, and their families.

Because Atlantic Bank is part of the New York Community Family of Banks, our customers can also bank at any of our 237 branches in the Metro New York, New Jersey, Ohio, Florida, and Arizona.

We are committed to providing our customers exceptional service and convenience, and a full-service menu of products and services to meet your business and personal needs. With free 24-hour access to a network of 233 ATM locations, we make it easy for you to bank with us.

Garden State Community Bank

Garden State Community Bank has been a member of the NYCB Family of Banks since March 2008, when we combined all the branches of four smaller New Jersey-based divisions--First Savings Bank of New Jersey, Ironbound Bank, Penn Federal Savings Bank, and Synergy Bank—into a single division with a highly relatable name.

While Penn Federal Savings Bank and Synergy Bank were directly acquired in 2007, First Savings Bank of New Jersey and Ironbound Bank were acquired in 1999 by Richmond County Financial Corp., which subsequently merged with NYCB.

By combining the strengths of these four local banks with the strengths of our institution, we established a Garden State community bank that offers more products and services, and more convenient locations, than any one of these banks provided on its own.

Today, we serve our customers through 42 branches in Essex, Hudson, Mercer, Middlesex, Monmouth, Ocean, and Union Counties, most of which first opened their doors nearly 14 decades ago.

Ohio Savings Bank

Ohio Savings Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

Established in 1889 as the Ohio Savings Home Loan and Building Co., the bank’s initial expansion was limited to Ohio until it opened its first Florida branch in 1989. Eleven years later, it expanded again, this time to Arizona. And seven years later, it changed its name to AmTrust Bank.

On December 4, 2009, AmTrust Bank became the newest member of our banking family, the first of our divisions to serve customers in non-contiguous states. Four months later, we elected to pay tribute to its forebear, by operating our 28 branches in Ohio under a more suitable name: Ohio Savings Bank.

AmTrust Bank

AmTrust Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

The first branch of AmTrust Bank opened its doors in the late 1980s, when Ohio Savings Bank opened the first of its branches in south coastal Florida under the “AmTrust Bank” name. Eleven years later, it expanded again--this time to Arizona--and on December 4, 2009, it joined the NYCB Family of Banks. With our acquisition of Desert Hills Bank less than four months later, we further expanded our franchise in the Grand Canyon State.

AmTrust Bank serves its customers through 40 convenient branches: 14 in central Arizona and 26 in Florida.

Now Your Community Bank
The strength behind the
names you know!​



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