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Important Information Regarding Branch Availability Click here for details

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New York Community Bank System Upgrade

 

On August 24, 2020, New York Community Bank (NYCB) will complete a system upgrade to better serve your banking needs and introduce value-added services and enhancements to meet today's evolving financial services demands. As some of the services we regularly provide to you will be temporarily unavailable from Friday, August 21, 2020 through Sunday, August 23, 2020, we encourage you to take care of any of your banking needs before August 21st.

For a copy of the letter that was mailed on July 22, 2020 to all existing customers about our System Upgrade taking place from Friday, August 21, 2020 through Sunday, August 23, 2020, please select one of the below links


Important Information About Our System Upgrade Taking Place August 21 - 23, 2020

Temporary Changes to Branch Hours

  • On Friday, August 21, 2020:
    • Branches in New York, New Jersey, Ohio, and Florida will close at 3:00 PM Eastern Time.
    • All branches in Arizona will close at 12:00 PM Mountain Time.
    • The Customer Contact Center will close at 3:00 PM Eastern Time.
  • All branches in New York, New Jersey, Ohio, Florida and Arizona – as well as the Customer Contact Center – will be closed from Saturday, August 22, 2020 through Sunday, August 23, 2020. All branches and the Customer Contact Center will re-open on Monday, August 24, 2020 at normally scheduled times.

 
Suspended Services

  • NYCB Online and NYCB Mobile banking services will be unavailable starting at approximately 3:00 PM Eastern Time on Friday, August 21, 2020, through the evening of Sunday, August 23, 2020.
  • The Automated Telephone Banking System will be unavailable from approximately 3:00 PM Eastern Time on Friday, August 21, 2020, up until the start of the business day on Monday, August 24, 2020.
  • All NYCB ATM terminals will stop accepting deposits at 3:00 PM Eastern Time on Friday, August 21, 2020, and will be unavailable from 3:00 PM Eastern Time on Friday, August 21, 2020 up until the start of the business day on Monday, August 24, 2020.
    • Starting at 2:00 PM Eastern Time on Saturday, August 22, 2020, through Sunday, August 23, 2020, withdrawals, transfers, and balance inquiries from primary checking and savings accounts will be the only ATM functionality available. Full ATM functionality will be restored at the start of the business day on Monday, August 24, 2020.
  • The Federal Reserve Wire service will be unavailable starting at approximately 3:00 PM Eastern Time on Friday, August 21, 2020, up until the start of the business day on Monday, August 24, 2020. Once available, incoming wires that were received Friday after 3:00 PM will be posted with an effective date of Friday, August 21, 2020.
  • Cash Management services will be unavailable from approximately 3:00 PM Eastern Time on Friday, August 21, 2020, up until the start of the business day on Monday, August 24, 2020.
    • Please note - All ACH and RDC files/items must be submitted no later than 3:00 PM Eastern Time on Friday, August 21, 2020. Files submitted after 3:00 PM Eastern Time on Friday August 21st will not be processed and must be submitted on Monday, August 24, 2020.

If you have any questions or concerns, contact your local branch or call our Customer Contact Center at (877) 786-6560.

Have a Question?
Call customer service at
1 (877) 786-6560
 
 
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The Divisions of New York Community Bank

Queens County Savings Bank​

Established on April 14, 1859 in the village of Flushing, Queens County Savings Bank was the first savings bank chartered by the State of New York in the New York City borough of Queens. Until then, local residents would need to travel to Manhattan to do their banking; the opening of the borough’s first local bank was accordingly met with elation and relief.

While the bank expanded here and there over the course of the next 14 decades, its greatest growth occurred in just the last 15 years. In anticipation of expanding its franchise through the first of several mergers, the Bank changed its name to New York Community Bank on November 21, 2000. By the end of that year, NYCB had grown from 14 to 86 branches; today, it has more than 220 branches in five states.

In deference to its heritage as a Queens-based institution, the Community Bank operates each of its 31 branches in the county under its original name, Queens County Savings Bank.

Roslyn Savings Bank

Established in 1875, The Roslyn Savings Bank was the first financial institution headquartered in Nassau County, one of two counties--with Suffolk--that constitute Long Island, New York. Its founders wanted to build a bank that would provide the Island’s residents with a safe place for their savings, as well as the financial assistance they’d need to build or purchase homes.

A member of the NYCB Family of Bank since October 31, 2003, Roslyn Savings Bank today serves the Island’s businesses and consumers through 41 conveniently placed branch offices.

Richmond County Savings Bank

A member of the NYCB Family of Banks since July 31, 2001, Richmond County Savings Bank is the third oldest of our divisions, with roots that go back to October 30, 1886. It was then that the bank was established to serve those who lived and worked on Staten Island, and it was less than one year later that it made its first mortgage loan.

Today, nearly every street on the Island has at least one home that was financed by Richmond County Savings Bank.

Originally located in the Odd Fellows Building at the corner of Richmond Terrace and Broadway, the Bank today has 20 convenient banking locations in all.

Roosevelt Savings Bank

Roosevelt Savings Bank was established in 1895 on the corner of Gates Avenue and Broadway in Brooklyn under the name “Eastern District Savings Bank.” In 1920, the bank changed its name to honor the memory of the nation’s 26th president, Theodore Roosevelt.

In February 1999, Roosevelt Savings Bank merged with and into Roslyn Bancorp, which merged with and into New York Community Bancorp, Inc. in October 2003.  Today, Roosevelt Savings Bank serves its customers through seven branches in Brooklyn as a member of the NYCB Family of Banks.

Atlantic Bank

Atlantic Bank was established in the mid-1920s and was acquired by New York Community Bancorp, Inc. on April 28, 2006. We have 11 full-service branches in Manhattan, Queens, Brooklyn, Westchester, and Nassau County, and offer a comprehensive menu of financial services for small and mid-size businesses, commercial real estate investors, consumers, and their families.

Because Atlantic Bank is part of the New York Community Family of Banks, our customers can also bank at any of our 237 branches in the Metro New York, New Jersey, Ohio, Florida, and Arizona.

We are committed to providing our customers exceptional service and convenience, and a full-service menu of products and services to meet your business and personal needs. With free 24-hour access to a network of 233 ATM locations, we make it easy for you to bank with us.

Garden State Community Bank

Garden State Community Bank has been a member of the NYCB Family of Banks since March 2008, when we combined all the branches of four smaller New Jersey-based divisions--First Savings Bank of New Jersey, Ironbound Bank, Penn Federal Savings Bank, and Synergy Bank—into a single division with a highly relatable name.

While Penn Federal Savings Bank and Synergy Bank were directly acquired in 2007, First Savings Bank of New Jersey and Ironbound Bank were acquired in 1999 by Richmond County Financial Corp., which subsequently merged with NYCB.

By combining the strengths of these four local banks with the strengths of our institution, we established a Garden State community bank that offers more products and services, and more convenient locations, than any one of these banks provided on its own.

Today, we serve our customers through 42 branches in Essex, Hudson, Mercer, Middlesex, Monmouth, Ocean, and Union Counties, most of which first opened their doors nearly 14 decades ago.

Ohio Savings Bank

Ohio Savings Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

Established in 1889 as the Ohio Savings Home Loan and Building Co., the bank’s initial expansion was limited to Ohio until it opened its first Florida branch in 1989. Eleven years later, it expanded again, this time to Arizona. And seven years later, it changed its name to AmTrust Bank.

On December 4, 2009, AmTrust Bank became the newest member of our banking family, the first of our divisions to serve customers in non-contiguous states. Four months later, we elected to pay tribute to its forebear, by operating our 28 branches in Ohio under a more suitable name: Ohio Savings Bank.

AmTrust Bank

AmTrust Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

The first branch of AmTrust Bank opened its doors in the late 1980s, when Ohio Savings Bank opened the first of its branches in south coastal Florida under the “AmTrust Bank” name. Eleven years later, it expanded again--this time to Arizona--and on December 4, 2009, it joined the NYCB Family of Banks. With our acquisition of Desert Hills Bank less than four months later, we further expanded our franchise in the Grand Canyon State.

AmTrust Bank serves its customers through 40 convenient branches: 14 in central Arizona and 26 in Florida.

Now Your Community Bank
The strength behind the
names you know!​



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