External Link

You are about to leave myNYCB.com and access a site administered by a third-party. The site you are going to may have different privacy and security policies.

We recommend that you review these policies on the linked site. If you choose to proceed, a new browser window will open. To return to myNYCB.com, close the new browser window.

Back to Previous Page Continue

Branch & ATM Locations

Need Help Logging In?

Branch & ATM Locations

View All Locations >

NYCB FAQ

Back to Customer Service

NYCB Online

NYCB Online is our online banking service that provides a quick, convenient, and easy way to manage your finances from virtually anywhere at any time.

With NYCB Online you can:

View account Transaction History²
Transfer funds between your NYCB accounts and/or your accounts at other financial institutions¹
Make Bill Payments
Send Money using Popmoney®
Receive Alerts about account information
Download the NYCB Mobile App
Update Account Information

1 Fees and limitations may apply.
2 Subject to certain limitations.
Popmoney® is a registered trademark of Fiserv, Inc. or its affiliates. Terms, fees and conditions apply.

You will be able to access your Checking, Savings, CDs, IRA’s and Loan accounts through NYCB Online. It’s a tool that gives you as much access, versatility, and security as possible.

To sign up for NYCB Online you will need to complete the enrollment process.

Steps for the enrollment process:

Click on the Enroll in Online Banking link located on the homepage
Enter your Account and Social Security Number
Enter your Date of Birth and Security Questions or debit card information
Send/Receive the Notification Code
Agree to the Terms and Conditions
Setup User Profile
Confirm account information

- What are the technical requirements to use the NYCB Online?

To access NYCB Online, we recommend using updated versions of commonly utilized browsers, such as Chrome®, Firefox®, Internet Explorer® or Safari®. You can use any computer or device that has Internet access.

- Can I use Quicken and Mint with the new NYCB Online?

Yes, you can use Quicken and Mint with the new NYCB Online.

- Can I renew my CD online?

Yes. To renew your CD online while logged into your profile, simply click on the Account Services tab. Select Renew a CD Online under the Online Services section and complete the prompted questions.

If you are not enrolled in NYCB Online, select the Personal Banking tab and click Renew CDs under the Certificates of Deposit section.

- What is the difference between my current and available balance?

Your current balance reflects transactions that have posted to your account, but will not reflect holds and pending transactions. Your available balance will include funds on hold and pending debit transactions.

- How often is my account information updated?

Account information is updated in real-time, offering you the most current information available.

Subject to certain limitations.

- How secure is my personal account information?

NYCB uses the latest Internet security available, including Transport Layer Security (TLS), firewalls, 128 bit encryption, and operating systems that have been designed to provide maximum security.

- Why do I automatically get signed off sometimes and have to re-sign in?

If NYCB Online has been inactive for 10 minutes, it will automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.

- How do I login to NYCB Online?

To log into NYCB Online locate the login section on the left hand side of the homepage. You will need your User ID, Password and Security Questions that were created during enrollment.

- Can I create my own password?

Yes. During the enrollment process, a prompt will appear to create a new password. Your password can also be changed at any time by visiting the Account Services tab within NYCB Online.

- What happens if I forget my password?

If you have forgotten your password, click on the “Need Help Logging In?” link located underneath the user login and select “Forgot Password”. From there, follow the prompts to reset your password.

- What do I do if I cannot find the original passcode issued to me?

If you cannot find the original passcode issued to you, click on the “Need Help Logging In?” link located underneath the user login and select “Reset Passcode”. From there, follow the prompts to receive a new temporary passcode.

- What is the difference between a password and a passcode?

These are very different. A passcode is a one-time use security credential that is made of two parts. This passcode is only used once to gain initial access to NYCB Online or used to reset a password or security questions once these have been established.

A password is established during User Enrollment when first accessing NYCB Online and will be used each time you log in.

- Can I transfer money internally between my NYCB accounts?

Yes. If you have more than one NYCB account, you can easily transfer money to and from different accounts.²

- What is an External Transfer?

The External Transfer service allows you to transfer funds between your accounts at NYCB and your accounts at other financial institutions.¹

- How long does it take to process a transfer?

Internal Transfers will process immediately after they are sent.²

Standard External Transfers will take three business days to process not including the day the transfer is initiated.¹

Next Day External Transfers will take one to two business days to process not including the day that the transfer is initiated.¹

- What are account transfer limits and how are they set?

Your transfer limits are shown in the Transfer Funds section next to the amount you want to transfer by clicking on the icon. If you try to transfer an amount that is higher than your limit, a message informs you how much money you can transfer.

- What is a recurring transfer?

An automatic transfer of a specified amount from one account to another based on a consistent schedule. For example, you may want to set up a recurring transfer to automatically move $500 from your money market account to a checking account at the end of each month.³

You need to make three decisions that determine the frequency and duration of the transfers:

When do you want the first transfer to start?
How often do you want to transfer the money?
What is the duration of the recurring transfer?

When you set up a transfer schedule, the transfers are automatically scheduled for the duration you choose or until you cancel the repeating transfer.²

1 Fees and limitations may apply.
2 Limitations may apply.
3 There may be transactional limitations on money market accounts. Please refer to your account disclosure for more information.

- What is Bill Pay?

Bill Pay is a fast, easy, convenient and secure way to pay your bills.

Pay all of your bills through the Payment Center of NYCB Online. Here you will see a summary of your recent and pending payments, as well as the option to set up Bill Reminders.
Receive your bills directly to your online account via e-Bills. You can choose to pay them with automatic, scheduled, or manual payments.
Review your Bill History to keep track of the Pay Date and Status of your payments.

- How does Bill Pay work?

To pay your bills online, simply add the companies and/or people you want to pay. Then, proceed to the Payment Center to select the payment amount and date for your payment to be delivered on. You can review the payment information under the Pending Payments section on the right hand side of the page. Once the Payment is processed you can find your payment under the Recent Payments section for up to 45 days. To view additional payment history, click on the Bill History sub-tab.

- Is it difficult to register for Bill Pay?

Actually, it couldn’t be easier. Once your NYCB Online profile is established, click on the Pay Bills tab to enroll. Only checking and money market accounts that offer check writing privileges can be used for bill payments.

There may be transactional limitations on money market accounts. Please refer to your account disclosure for more information.

- Who can I pay with Bill Pay?

You can use Bill Pay to pay any company or person with a U.S. address. Bill Pay offers the flexibility and convenience of paying all of your bills from one place. This includes charge accounts, auto loans, professionals, utilities, even a relative. Tax payments and court directed payments cannot be processed through the Bill Pay system.

- Can I use Bill Pay when I'm out of the country?

Yes! Bill Pay is an excellent way to make sure your bills are being paid while you're traveling. All you need is access to a secure internet browser, and you can pay bills from anywhere.

- What happens if I pay my bills on the weekend or on a holiday?

You can set up your payments anytime; however, these payments will not be processed until the first business day after a weekend or holiday.

- Can I schedule recurring payments?

Yes. You can schedule your payments to best suit your lifestyle. Payments can be set up on a weekly, monthly, quarterly, or annual basis.

- When are payments deducted from my account?

Payments are deducted from your account on the Payment Date unless the payment is sent as a draft check. A draft check is drawn on your account directly and is not deducted from your account until the recipient presents the check for payment.

- Can I cancel a pending bill payment?

You can cancel any payment that has not started processing. After you cancel a payment, the status changes to Canceled and the payment will not be processed. Canceled payments appear in the Recent Payments section of the Payment Center.

Note: If you cancel a payment that is part of an automatic payment schedule, only the selected payment is canceled. To cancel all payments in an automatic payment schedule, click on the AutoPay link located under the payee name.

- What are Bill Reminders?

Reminders are useful when you want help remembering to make payments on time, but you aren’t ready to set up automatic payments. Go to the Payment Center to set up and manage reminders. You can even schedule reminders up to 28 days in advance of your payment due date.

- How secure is my personal information?

We use several methods to ensure that your information is secure.

TLS—Transport Layer Security is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message.
Encryption—128-bit encryption makes your information unreadable as it passes over the Internet.
Automatic Sign Out—Automatically signs you out of a session if you are inactive for a predefined time (10 minutes). It is best if you sign out immediately after you finish your tasks.

- What are e-Bills?

An e-Bill is an electronic version of a bill or statement. You can receive, view, and pay e-Bills in NYCB Bill Pay. When your e-Bill arrives, it appears in the Payment Center, and you can view and pay it online. You control the date and amount of your payment.

- How do e-Bills work with NYCB Online Bill Pay?

We can receive e-Bills from hundreds of companies nationwide. When a company is eligible for e-Bills, a Get Bills icon appears next to the biller name. Click the icon to go to the Add an e-Bill page. Enter the information that your biller requires to set up e-bill service, and the request will be sent to the biller.

- What is Popmoney®?

Popmoney is a quick and easy way to pay people you know. You can send money to - or request money from - almost anyone, directly from online and mobile banking.

Use Popmoney to:

Send money for your rent, your share of the bills, or last night's dinner
Request money for a group event or gift
Avoid the hassles of sending and depositing checks

To discover all the ways to pay and get paid with Popmoney, log into NYCB Online, go to the Payments tab, and click on Popmoney.

- How does Popmoney work?

Sending Money:
     ∙ Select Popmoney from the Payments tab
     ∙ Click on Add a New Contact
     ∙ Enter the name and email, mobile phone number, or account information for the person you're paying
     ∙ Enter a message and payment instructions, and you are all set
     ∙ You will be notified when the transaction is complete

Requesting Money:
     · Select Popmoney from the Payments tab
     · Click on Add a Contact
     · Enter the name and email or mobile number for the person(s) you are requesting money from
     · Enter a message and instructions, and you are all set

- How is Popmoney different from other payment services?

You can send and request money electronically to/from friends and family without account information.

- Is Popmoney available outside of the United States?

No, currently Popmoney is only available for use between registered users residing within the United States.

- How does a person accept a payment through Popmoney?

The recipient will have ten days to provide Eligible Transaction Account information, if they have not done so already. If they exceed the ten day limit, the funds will be returned to the sender and the recipient will have to request another transfer.

If you are currently enrolled in Popmoney with NYCB Online, visit the Popmoney Overview screen to review your To Do List and provide instructions to accept a payment. If you would like to enable Automatic Deposits, click on the Popmoney Preferences tab and select the Enable radio button.

- What are the different ways I can request money from someone?

You can request money from someone using their:
· Name and email address: your contact will receive an email with instructions on how to pay the request
· Name and mobile phone number: a text message will be sent to the recipient on your behalf with instructions on how to pay the request

- When will I receive the funds I request?

The person you requested money from has to sign up with Popmoney, if not registered already.

Once he/she has signed up successfully and pays the request, you should receive the payment within three business days. The payment will be deposited into the Eligible Transaction Account you selected when sending the request.

- Do I pay a fee if my request is not paid?

No. A fee will be deducted only if you receive a payment. No fee will be charged if the request is not paid.

- When will requested funds be available in my account?

Your funds will be available as early as one business day from the date that you provide your Eligible Transaction Account information. You will receive a confirmation email when the credit is sent to your bank account with the date the funds will be in your account.

Popmoney® is a registered trademark of Fiserv, Inc. or its affiliates. Terms, fees and conditions apply.

- What is Personal Money Manager?

Personal Money Manager is a budgeting tool where you can categorize your transactions and view your spending trends. Login to NYCB Online and visit the Spending tab to manage your categories.

- Can I set up Budget Categories for my spending?

Yes, to set up Budget Categories on your account:

Click on the Spending tab
Select the Add a Category to Your Budget link under the This Month's Budget tab
Select a Category or Subcategory from the drop down box
Enter the amount you wish to establish for your monthly budget
Click “Add”

- How do I categorize my transactions?

To Categorize Transactions:

Go to the Account Activity page
Select an account and date range to find transactions to be categorized
Click on the description in the Category column and then select a category/subcategory from the drop-down box

- How do I view my Spending Activity?

View Monthly Spending Activity:

Select the Spending tab
Choose a month from the drop-down menu

A pie chart will display the categorized transactions and budget items for the month.

- Can I set up account Alerts online?

Yes. Login to NYCB Online and click on the Alerts tab. You can set up various Transaction and Balance alerts.

- How do I set up Alerts online?

To set up a new alert on your account:

Go to the Alerts tab within NYCB Online
Select the account
Choose the Alert Type - Transaction Alert or Balance Alert
Select the parameters of you alert (i.e. when my balance falls below $100)
Choose how to receive the alert: email, text message, and/or push alert (through the NYCB Mobile App)
Click “Submit"

Alerts must be setup on each account individually.

- Do you have Alerts to protect my accounts and security?

Yes. To protect you and your accounts, we will automatically notify you if any of the following items are changed:

Email Address
Phone Number
Address
Alert Profile
User ID
Password
Security Questions
Security Phrase

- How do I enroll in e-Documents?

You will be prompted to enroll in the service when visiting the e-Documents tab. Follow the instructions on the page to complete the enrollment process.

- What are e-Statements?

An e-Statement is an electronic version of your account statement that you can view, search, save, and print at your own convenience. It is a safe, simple, and eco-friendly way to view your monthly statements.

When will my e-Statements be available online?

Your e-Statements begin to accumulate after you complete the Paperless Enrollment with each statement cycle.

Will my e-Statement look the same as my regular printed statement?

Yes, and it will contain all the information that you received in your paper statements. For legal purposes, a printed version of an e-Statement is the same as a paper statement mailed via U.S. Mail.

How much does it cost to receive e-Statements online?

It’s free to receive and view e-Statements online. You will receive an email reminder each time a new e-Statement is available.

How can I view or get a copy of my e-Statements?