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FAQ

General Questions
How do I contact customer service?
We've made it easier than ever to contact us by secure message, or by calling our customer contact center. Just click on "Customer Service" from the top navigation bar on every page to see our phone numbers or other means of contact.
 
If you are an existing customer, you can always log into NYCB Online and select Messages to use our secure message center for account related questions.
What is my ABA routing number?
For all NYCB Wire Transfer and ACH requests, the routing number is 226071004.
How do I send a wire transfer?
At this time, wire transfers can only be originated in our branches.  Please click here to be directed to the Branches and Hours page to find the branch nearest you.
I am traveling; where are your branches located?
We have branch locations in New York, New Jersey, Ohio, Florida and Arizona.  Please click here to be directed to the Branch locator feature.
How do I order or reorder checks?
You can reorder your checks 24 hours a day directly through the Reorder Checks link in the Online Banking feature of our website.  For first time orders, please visit your local branch or contact Customer Service at (877) 786-6560.
How do I apply for a job?
We are always looking for talented individuals to join our team. That's why our Careers section is just a click away from every page. Simply click on "Careers" on the top navigation bar.
What number do I need to call to access Telephone Banking?
(877) 786-6560
My question is not an option in your system; how can I reach a live person?
We understand that not every question can be answered by our Automated Teller. If you are in need of further assistance, you may press (0) at any time to select the department which best suits your needs during the hours of operation.
I am traveling out of the country and am not able to utilize the toll free telephone number, is there a local number which I can call for customer service?
(516) 247-7006
How can I place a stop payment without going into the branch?

We know your time is valuable and visiting your branch is not always an option. Stop payments can be placed directly through our Automated Teller, 24 hours a day. Select Option 4 from our Checking and Money Market menu and follow the prompts to enter the required information.

Stop payments can also be placed through Online Banking by logging in and clicking on the “Accounts Services” tab, under "My Profile". Select "stop payment", complete the form and submit your stop payment request.

Are my deposit accounts FDIC insured?
Yes! Every individual customer is insured by the FDIC* to the full extent permissible by law. A depositor can have more than $250,000 at one insured bank and still be fully insured, provided the accounts meet certain requirements. Individual, joint and retirement accounts are insured separately. For more information, please contact our Customer Service Center at (877) 786-6560, stop by your local NYCB branch, or visit the FDIC website at www.fdic.gov. *FDIC Insurance does not apply to safe deposit boxes or certain investment products purchased through Investment and Insurance Services.
How do I set up Direct Deposit of my payroll check?
If your employer participates in a direct deposit program, you may set up a direct deposit account.  Simply provide our routing/transit number 226071004 along with your account number to the human resources or payroll department at your company.
Can I set up Direct Deposit of my Social Security check?
Yes. Provide our routing/transit number 226071004, along with your account number to the Social Security office directly. You can also stop by your local NYCB branch or contact customer service, and we will assist you with the set up.
How can I close my Certificate of Deposit (CD) account?
CDs can be closed in a variety of ways. The manner in which they were opened determines how they may be closed:

If your CD was opened at a branch: You may go to a branch, show proper personal identification, and close your CD.
You may also write a letter and send it to us at New York Community Bank, PO Box 233, Westbury, NY 11590. Please include the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account). The letter must have your original signature and a daytime phone number.

If your CD was opened through the Customer Contact Center or on our website: You may write a letter and send it to us at New York Community Bank, PO Box 820, Central Islip, NY 11722. Please include the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account). The letter must have your original signature and a daytime phone number.

Additionally, you may log into Online Banking, click on the “messages” link and send us a secured message with the account number and instructions on how to send the funds (such as to mailing a check or depositing the funds into another internal Bank account).

How can I close my Deposit account?

How your deposit account was opened determines the acceptable method for closing it. Please keep in mind there is an early closure fee for accounts closed within 180 days of opening.

If your deposit account was opened at a branch: You may go to a branch, show proper personal identification, and close your account. You may also write a letter and send it to us at New York Community Bank, PO Box 233, Westbury, NY 11590. Please include the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account). The letter must have your original signature and a daytime phone number.

If your deposit account was opened through the Customer Contact Center or on our website: You may write a letter and send it to us at New York Community Bank, PO Box 820, Central Islip, NY 11722. Please include the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account). The letter must have your original signature and a daytime phone number.

Additionally, you may log into Online Banking, click on the “messages” link and send us a secured message with the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account).

Does NYCB provide Accessible Banking Services?
Yes, NYCB strives to create an environment in our branches, call centers and through online banking that is fully accessible and barrier-free to all those who are visually and hearing impaired. For more information about the services we provide, please visit our Accessibility Services page.
Where do I mail my Commercial Mortgage payment to?
Mail your commercial mortgage payment to the following address:
 
New York Community Bank
P.O. Box 9018
Central Islip, NY 11722-9018
 
You may also Overnight a payment to the following address:
New York Community Bank / Attn: Lockbox Mgr.
125 Kennedy Drive, Suite 400
Hauppauge, NY 11788
 
For residential mortgage payment questions, please view the Mortgage FAQ section.
Have a Question?
Call customer service at
1 (877) 786-6560
 
 
Help for Homeowners
with payment difficulties
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The Divisions of New York Community Bank

Queens County Savings Bank​

Established on April 14, 1859 in the village of Flushing, Queens County Savings Bank was the first savings bank chartered by the State of New York in the New York City borough of Queens. Until then, local residents would need to travel to Manhattan to do their banking; the opening of the borough’s first local bank was accordingly met with elation and relief.

While the bank expanded here and there over the course of the next 14 decades, its greatest growth occurred in just the last 15 years. In anticipation of expanding its franchise through the first of several mergers, the Bank changed its name to New York Community Bank on November 21, 2000. By the end of that year, NYCB had grown from 14 to 86 branches; today, it has more than 220 branches in five states.

In deference to its heritage as a Queens-based institution, the Community Bank operates each of its 38 branches in the county under its original name, Queens County Savings Bank.

Roslyn Savings Bank

Established in 1875, The Roslyn Savings Bank was the first financial institution headquartered in Nassau County, one of two counties--with Suffolk--that constitute Long Island, New York. Its founders wanted to build a bank that would provide the Island’s residents with a safe place for their savings, as well as the financial assistance they’d need to build or purchase homes.

A member of the NYCB Family of Bank since October 31, 2003, Roslyn Savings Bank today serves the Island’s businesses and consumers through 42 conveniently placed branch offices.

Richmond County Savings Bank

A member of the NYCB Family of Banks since July 31, 2001, Richmond County Savings Bank is the third oldest of our divisions, with roots that go back to October 30, 1886. It was then that the bank was established to serve those who lived and worked on Staten Island, and it was less than one year later that it made its first mortgage loan.

Today, nearly every street on the Island has at least one home that was financed by Richmond County Savings Bank.

Originally located in the Odd Fellows Building at the corner of Richmond Terrace and Broadway, the Bank today has 20 convenient banking locations in all.

Roosevelt Savings Bank

Roosevelt Savings Bank was established in 1895 on the corner of Gates Avenue and Broadway in Brooklyn under the name “Eastern District Savings Bank.” In 1920, the bank changed its name to honor the memory of the nation’s 26th president, Theodore Roosevelt.

In February 1999, Roosevelt Savings Bank merged with and into Roslyn Bancorp, which merged with and into New York Community Bancorp, Inc. in October 2003.  Today, Roosevelt Savings Bank serves its customers through seven branches in Brooklyn as a member of the NYCB Family of Banks.

Garden State Community Bank

Garden State Community Bank has been a member of the NYCB Family of Banks since March 2008, when we combined all the branches of four smaller New Jersey-based divisions--First Savings Bank of New Jersey, Ironbound Bank, Penn Federal Savings Bank, and Synergy Bank—into a single division with a highly relatable name.

While Penn Federal Savings Bank and Synergy Bank were directly acquired in 2007, First Savings Bank of New Jersey and Ironbound Bank were acquired in 1999 by Richmond County Financial Corp., which subsequently merged with NYCB.

By combining the strengths of these four local banks with the strengths of our institution, we established a Garden State community bank that offers more products and services, and more convenient locations, than any one of these banks provided on its own.

Today, we serve our customers through 45 branches in Essex, Hudson, Mercer, Middlesex, Monmouth, Ocean, and Union Counties, most of which first opened their doors nearly 14 decades ago.

AmTrust Bank

AmTrust Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

The first branch of AmTrust Bank opened its doors in the late 1980s, when Ohio Savings Bank opened the first of its branches in south coastal Florida under the “AmTrust Bank” name. Eleven years later, it expanded again--this time to Arizona--and on December 4, 2009, it joined the NYCB Family of Banks. With our acquisition of Desert Hills Bank less than four months later, we further expanded our franchise in the Grand Canyon State.

Currently in its seventh year as an NYCB division, AmTrust Bank serves its customers through 41 convenient branches: 14 in central Arizona and 27 in Florida.

Ohio Savings Bank

Ohio Savings Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

Established in 1889 as the Ohio Savings Home Loan and Building Co., the bank’s initial expansion was limited to Ohio until it opened its first Florida branch in 1989. Eleven years later, it expanded again, this time to Arizona. And seven years later, it changed its name to AmTrust Bank.

On December 4, 2009, AmTrust Bank became the newest member of our banking family, the first of our divisions to serve customers in non-contiguous states. Four months later, we elected to pay tribute to its forebear, by operating our 28 branches in Ohio under a more suitable name: Ohio Savings Bank.

To learn about our commercial bank, visit

New York Commercial Bank 
 
 
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FDIC Insured Equal Housing Lender