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FAQ

NYCB Mobile
What is NYCB Mobile?
NYCB Mobile is a simple, convenient, and easy way to manage your finances virtually anywhere at any time from your mobile device or tablet.
What types of transactions can be performed through the NYCB Mobile App?
A variety of banking transactions can be performed through the NYCB Mobile App, including, but not limited to:
  • Check Balances
  • Review Transactions
  • Transfer Funds¹
  • Pay Bills
  • Send money through Popmoney®
  • Deposit Checks
  • Locate Branches
  • Receive Alerts

1 Fees and limitations may apply.
Popmoney® is a registered trademark of Fiserv, Inc. or its affiliates. Terms, fees and conditions apply.

 
Where do I go to download the NYCB Mobile App?
Visit our NYCB Mobile page or download it from the App Store℠, on Google Play™, or in BlackBerry® World®.
 
Or Login to NYCB Online from your desktop computer and follow these instructions:
  1. Click on the NYCB Mobile tab
  2. Select Links & Text Banking
  3. Send the “NYCB Mobile App” to your mobile phone number
  4. Confirm that the text was received
  5. Click on the link provided to download

App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.
BlackBerry® World® is the trademark or registered trademark of BlackBerry Limited, the exclusive rights to which are expressly reserved. New York Community Bank is not affiliated with, endorsed, sponsored, or otherwise authorized by BlackBerry Limited.

 
General Questions
- What are the benefits of the NYCB Mobile App?
 
NYCB Mobile provides a simple, yet powerful connection to bank accounts through the use of a mobile device such as a mobile phone or tablet. The most common benefits include:
  • Convenience
  • Easy Access
  • Save Time
  • Save Money

- Are there any transactions that cannot be performed through the NYCB Mobile App?

Yes, for your security, there are some transactions that cannot be completed through the App, and require you to login to NYCB Online from your desktop.
 
The following transactions cannot be performed through the NYCB Mobile App:
  • External Transfers
  • Set up Alert Preferences
  • Add a new Biller
  • Request money though Popmoney®
  • Change User ID, Security Questions, Security Phrase or Password

Mortgage only customers cannot:

  • Make Payments
  • View Payment History

- Are there any fees associated with the NYCB Mobile App?

The NYCB Mobile App is free to download, however standard messaging and data rates may apply. Fees do apply for certain types of transactions. Refer to the Schedule of Fees and Services for more details.
 
- Is the NYCB Mobile App safe?
 
When you login using your mobile device (mobile phone or tablet), you are logging in with the same multi-layer security that is used as if you logged on from your desktop computer. We confirm your credentials along with the device you are using.
 
The first time you login you will be asked to enter your User ID and to answer your Security Questions. If answered correctly, the Password screen will appear. Enter your Password as you normally would (using NYCB Online) and register your device. The next time you login your device will be recognized and you will only need to enter your User ID and Password.
 
- Does the NYCB Mobile App access any of my personal information or data from my device?
 
Depending on the services that you use, the NYCB Mobile App may access your contacts, GPS and camera.
  1. Contacts – the app may access your contacts when sending money to one of your contacts via Popmoney®.
  2. GPS – the app will access your GPS location when using the branch/ATM locator.
  3. Camera – the app will access your camera (NOT your photos saved on your device) when processing a mobile check deposit.

- How do I login using the Mobile Web Browser?

Open your mobile device’s web browser and go to https://mobile.mynycb.com/m.
 
Once you have access to the webpage, you will login using the same User ID, Password and Security Questions that you use to access NYCB Online.
 
You can also have this link sent to you. Go to the NYCB Mobile Tab located in NYCB Online and select the Links and Text Banking tab.
 
Popmoney® is a registered trademark of Fiserv, Inc. or its affiliates. Terms, fees and conditions apply.
Questions about Login
- How do I login to the NYCB Mobile App?
 
You will login to the NYCB Mobile App using the same User ID, Password and Security Questions that you use to access NYCB Online.
 
- What is the “Remember Me” feature? How do I turn it on and off?
 
The “Remember Me” feature is used to tell a device to remember the User ID in order to avoid typing it in every time the NYCB Mobile App is opened.
 
To activate or deactivate the “Remember Me” feature, tap on the "Remember Me” icon located on the login screen.
 
Note: Remember Me feature needs to be enabled to utilize the Instant Balances feature.
 
- What does the "Call Us" feature do?
 
The “Call Us” feature is utilized to reach the Customer Contact Center directly from a mobile device with the tap of a button.
 
- Can I use the NYCB Mobile App to find a Branch or ATM location?
 
Yes. Simply tap the Branch Locator on the login screen and search by Location, Zip Code, or Address. The locator can also be accessed from the Services menu once logged in.
 
- How long does it take before I am automatically “timed out” of the NYCB Mobile App?
 
The NYCB Mobile App is set to time out after 5 minutes of inactivity. Please note, your device settings may auto lock prior to the NYCB Mobile timeout.
Questions about Self Service Tools
- What are Self Service Tools?
 
Self Service Tools are designed to aid with login issues such as a User ID, Forgotten Password, and/or Security Questions. This feature can be found by clicking on the "Need Help Logging In?" link on the login screen.
 
- I forgot my NYCB Online User ID, Password, and/or Security Questions and Answers. How can I obtain them?
 
You can request your login credentials by clicking on the “Need Help Logging in?” link (located under the User ID field) in NYCB Mobile.
 
- I locked my NYCB Online Password. How can I unlock it?
 
If a Password is entered incorrectly three times, it will become locked. In order to unlock the password, click on the "Need Help Logging In?" link located under the User ID field and select Unlock Password.
 
- I locked my NYCB Online Security Questions and Answers. How can I unlock them?
 
If Security Questions are incorrectly entered three times, they will become locked. In order to unlock the questions and answers, click on the "Need Help Logging In?" link located under the User ID field and select Unlock Security Questions and Answers.
Questions about Account Balances & History
- What are Instant Balances?
 
Instant Balances allow you to view your Account Balances without logging into NYCB Mobile.
 
Note: The Remember Me feature needs to be enabled to utilize the Instant Balances feature.
 
- How do I set up Instant Balances?
 
To set up Instant Balances:
  1. Login to NYCB Mobile
  2. Click on the Services or Settings tab (based on your device)
  3. Select Instant Balances
  4. Choose the Accounts you would like Instant Balances on
  5. Toggle the button to "ON" and click Save

- How do I turn off Instant Balances?

To turn off Instant Balances:
  1. Login to NYCB Mobile
  2. Click on the Services/Settings tab
  3. Select Instant Balances
  4. Toggle the button to "OFF" and click Save

- Are Instant Balances secure?

Yes. Protecting your financial data and keeping your information safe and secure is our top priority. If you use Instant Balances, it is suggested that you secure your mobile device or tablet with a Password.
 
- How many accounts can I receive Instant Balances for?
 
You can view Instant Balances on up to four accounts.
 
- How do I review the details of a specific account using NYCB Mobile?
 
If you wish to review details on a specific NYCB account, simply select it from the list of your accounts. When selected, your account number, account name, account type, balance, and transaction history will be displayed.
 
- Are transactions that I view in the NYCB Mobile App posted in real-time?
 
Yes. All transactions are posted in real-time.¹
 
1 Subject to certain limitations.
 
Questions about Internal Transfers
- Can I transfer funds internally using NYCB Mobile?
 
Yes. If you have more than one NYCB account, you can easily transfer money to and from different accounts.¹
 
To transfer funds internally, follow these steps:
  1. Login to NYCB Mobile
  2. Click on the Transfers tab
  3. Select the account to transfer from
  4. Select the account to transfer to
  5. Input the amount being transferred and click Submit

- What is the minimum and maximum amount I can transfer internally?

The minimum allowable transfer amount is $0.01. The total amount, per day, of all Internal Transfers cannot exceed $999,999.99.¹
 
- When will my Internal Transfer be processed?
 
Internal transfers are posted to your account and are available immediately; however, the effective date in your history will reflect the next business date if your transfer is submitted after 10:00PM ET.
 
1 Fees and limitations may apply.
Questions about Bill Pay
- How do I pay bills using NYCB Mobile?
 
If you have signed up to use our convenient Bill Pay service via NYCB Online, you can pay bills using NYCB Mobile. To use the Bill Pay feature:
  1. Click on the Payments option and select the Bill Pay icon
  2. Select the biller from the list (billers are sorted by nickname or merchant name if a nickname is not defined)
  3. Select the account you wish to pay from
  4. Enter the amount and select the date you would like to make the payment
  5. Click on Submit
  6. Review the information and select Pay to complete the transaction

Note: You must first login to NYCB Online in order to add a new biller. Once the biller is added, you may pay them using NYCB Mobile.

- How do I view Scheduled Payments?
 
In order to view Scheduled Payments, select the Payments tab, and click on the Scheduled Payments icon.
 
- What is the minimum and maximum amount I can send using Bill Pay?
 
The minimum amount you can send using Bill Pay is $1.00. The maximum amount you can send using Bill Pay is $25,000.00.
 
- Why are my billers listed differently on NYCB Mobile verses NYCB Online?
 
Billers are listed alphabetically by Nickname in NYCB Mobile. If a nickname is not defined, the biller will be listed by merchant name. Billers are listed alphabetically by Merchant Name in NYCB Online. There are more options available on NYCB Online, where you can create categories for your Billers and common biller groups.
 
- Is there a fee for using Bill Pay?
 
There is no fee to use Bill Pay unless you need to expedite a payment or send an overnight check. Refer to the Schedule of Fees and Services for more details.
Questions about Popmoney®
- What is Popmoney®?
 
Popmoney is a quick and easy way to pay people you know. You can send money to - or request money from - almost anyone, directly from NYCB Online or NYCB Mobile. Initial enrollment must be done via NYCB Online.
 
Use Popmoney to:
  • Send money for your rent, your share of the bills, or last night's dinner
  • Request money for a group event or gift
  • Avoid the hassles of sending and depositing checks

- How do I send money, using Popmoney, in NYCB Mobile?

You can send money using Popmoney to just about anyone with an email address or mobile phone number.
 
To Send Money using Popmoney:
     · Select Popmoney from the Payments tab
     · Click Send Money
     · Choose a person to pay
     · Enter a message and payment instructions
     · Tap Submit
     · You will be notified when the transaction is completed
 
Note: You will need to set up Popmoney contacts if you have not done so previously.
 
- Can I cancel a Popmoney payment after I have confirmed it?
 
A Popmoney payment can only be cancelled if it is in pending status. It remains in a pending status until the recipient accepts the payment. The recipient has 10 calendar days to accept the payment. After that time, if the payment has not been accepted, it will be deposited back to the originating account.
 
- Can I check the status of my Popmoney transaction(s)?
 
Yes. From the Payments menu, tap on Popmoney and select Activity. You can select a payment from the list to review the details.
 
The following statuses may appear:
     · Pending – indicates that the recipient has not yet accepted the payment.
     · In Progress – indicates that the payment has been accepted and is in the process of being transferred.
     · Failed – indicates there was a problem sending the funds.
     · Completed – indicates that the recipient has accepted the payment and the funds have been deposited into their account.
 
- How do I receive funds using Popmoney?
 
If someone sends you money, you will be notified by email or text message. From the Payment tab, select Popmoney. From your To Do list simply select the payment that is awaiting your approval. Review the payment details and accept it. The money will be deposited into your account and the person who sent you the funds will be notified that you have accepted it.
 
- Do I have to approve every Popmoney Payment that is sent to me?
 
It depends on how you have your Popmoney Preferences set up. If your Popmoney Automatic Deposit Preferences are enabled, you will not be required to approve incoming payments. If your Popmoney Automatic Deposit Preferences are disabled, you will need to approve each payment via the To Do list.
 
You can set up Popmoney Automatic Deposit Preferences through NYCB Online. To verify or change your Popmoney Automatic Deposit Preferences, sign on to NYCB Online. From the Bill Pay tab, select Popmoney. Click on the Preferences tab and you will see the option to Enable or Disable.
 
- How do I set up a Popmoney Contact from my device contacts?
 
To set up a Popmoney Contact:
     · Select Popmoney from the Payments tab
     · Click Send Money and select Pay To
     · Choose Device Contact and search for a new contact
 
- How do I set up a Popmoney Contact using an email address?
 
To set up a Popmoney Contact by email address:
     · Select Popmoney from the Payments tab
     · Click Send Money and select Pay To
     · Select the + icon
     · Enter the name and email address of the contact
 
- How do I set up a Popmoney Contact using a mobile phone number?
 
To set up a Popmoney Contact by cell phone number:
     · Select Popmoney from the Payments tab
     · Click Send Money and select Pay To
     · Select the + icon
     · Enter the name and mobile phone number of the contact
 
- Can I request that someone sends me money via Popmoney?
 
Yes, but requesting Popmoney can only be done via NYCB Online.
 
- What is the minimum and maximum amount I can send via Popmoney?
 
The minimum amount to send via Popmoney is $1.00. The maximum amount to send via Popmoney is $2,000.00.
 
- When will my Popmoney transaction be sent?
 
A Popmoney transaction is processed right away.  However, the recipient has 10 calendar days to accept the payment. If the payment has not been accepted, it will be deposited back to the originating account (less the fee).
 
- Is there a fee for using Popmoney?
 
There is no fee to receive Popmoney, however fees do apply to send and request money using Popmoney. Refer to the Schedule of Fees and Services for more details.
 
Popmoney® is a registered trademark of Fiserv, Inc. or its affiliates. Terms, fees and conditions apply.
Questions about Mobile Deposit
- What is a Mobile Deposit?
 
Mobile deposit is secure, easy to use, and convenient. You can deposit checks directly into your eligible account using your mobile device or tablet by taking a photo of the front and back of the check.
 
- Are Mobile Deposits safe?
 
Yes. You can access the NYCB Mobile Deposit feature by logging into NYCB Mobile. This feature uses the same multi-layer security as if you logged on from your desktop computer, which is designed to identify you in a number of ways.
 
- How can I process a Mobile Deposit?
 
Login to NYCB Mobile and select the Deposits function. From there, you can view your Deposit History and/or deposit new checks. Select the account, enter the amount, take a photograph of the front and back of the check, and press Submit.
 
- Is there a limit to the amount or number of checks that I can deposit via Mobile Deposit?
 
The minimum check amount which can be deposited is $0.10. Per check limits, daily limits, and 30 day limits apply. Limits are displayed within the NYCB Mobile Deposit section of the app. The maximum number of checks that can be deposited is 50 as long as the total aggregate amount does not exceed the limits posted within the app.
 
- When will my Mobile Deposit be processed?
 
Mobile Deposits are treated the same way as if walking into a branch. The amount deposited will be reflected in the Current Balance, and as the check clears it will reflect in the Available Balance.
 
- Do I have to endorse the check I deposit via Mobile Deposit?
 
Yes, your mobile check deposit must include your endorsement. In addition, write “NYCB Mobile Deposit” under your endorsement.
 
- Is there a fee for Mobile Deposit?
 
No, there is no fee for the Mobile Deposit feature.
 
- How do I view my Mobile Deposit History?
 
To view your Deposit History, click on the Deposits tab and select Deposit History. Here you will be able to view the date and amount of the transaction. Tap on the transaction to view additional information.
 
- What do I do with the check(s) that I deposit using Mobile Deposit?
 
It is suggested that you retain the check(s) for at least one week after you make the deposit in the event that the original check is required for any reason. Once the deposit is processed, you can destroy (i.e. shred) the check.
Questions about Alerts
- What are Alerts?
 
Account Alerts notify you of important events occurring on your account. You can set up and choose the type of Alerts that you wish to receive through NYCB Online (i.e. email, text or push notification).  Security alerts will automatically be sent to you when changes (i.e. email address, password, etc.) are made to your account.
 
- What type of Account Alerts are available?
 
The type of Alerts available are:
  • Balance Alerts (i.e. Your balance is above or below an amount you specify)
  • Transaction Alerts (i.e. A withdrawal or deposit posts to your account)
  • Security Alerts (i.e. Change to an email address, password, etc.)

- What are Push Notifications?

Push notifications notify you of new messages or events without the need to actually open the application, similar to how a text message will make a sound and pop up on your screen.
 
- How do I set up Alerts?
 
Alerts must be set up through the Alerts Tab within NYCB Online.
 
To set up Alerts:
  • Click on the Alerts Tab
  • Click on Add Alert
  • Select the Account, Alert Type and Available Alert

Once the above information is entered, the screen will expand and you will have the option to complete the “Send me an alert when” field. Choose to have alerts sent via email, text and/or push notification.

- How do I cancel or change my Alerts?
 
Alerts are canceled and/or modified via the Alerts Tab within NYCB Online.
 
- How do I view my Alerts History?
 
Tap on Services/Settings (based on your device), select Alerts, and tap on Alerts History. You can view alerts for the past 90 days.
Questions about NYCB Text Banking
- What is NYCB Text Banking?
 
NYCB Text Banking allows you the freedom to inquire on your accounts from virtually anywhere using SMS messaging.
 
To enroll in NYCB Text Banking:
  • Login to NYCB Mobile
  • Go to the Services/Setting tab (based on your device)
  • Tap on NYCB Text Banking
  • Provide your mobile phone number
  • Confirm that the notification code is sent via SMS message
  • Enter the notification code into NYCB Mobile to complete enrollment

- What are some of the most common commands used for NYCB Text Banking?

Common NYCB Text Banking Commands:

  • BAL – View the available balance in your account(s) that are registered with NYCB Online
  • HIST and the account nickname – View recent payments and deposits in your account(s) that are registered with NYCB Online (example: HIST SAV1)
  • ATM and the zip code – Receive a list of nearby ATMs (example: ATM 12345)
  • BRANCH and the zip code – Receive a list of nearby branches (example: BRANCH 12345)
  • MORE – Receive additional transaction history, additional branch listings, or additional ATM locations
  • HELP – Receive a short list of common commands, support information, and how to cancel the service
  • STOP – Remove the device from NYCB Text Banking

Note: If you have accounts at both New York Community Bank and New York Commercial Bank:
     · Place a 1 in front of your command to denote an account inquiry with New York Community Bank (example: 1 BAL, 1 HIST)
     · Place a 2 in front of your command to denote an account inquiry with New York Commercial Bank (example: 2 BAL, 2 HIST)

- What are NYCB Text Banking Nicknames?
 
NYCB Text Banking Nicknames are short names that can be assigned to accounts to quickly text the NYCB short code (696922=myNYCB) a command along with the nickname to get information about that account.
 
- Is there a fee for using NYCB Text Banking?
 
There is no bank fee for using NYCB Text Banking, however, standard messaging and data rates may apply.
Questions about Mobile Preferences
- What are Mobile Preferences?
 
Mobile Preferences are set up through NYCB Online to configure settings for NYCB Mobile and NYCB Text Banking.
 
- What types of Mobile Preferences can I set up through NYCB Online?
 
Preferences that can be set up and/or configured include:
  • Add/Remove mobile devices
  • Configure nicknames for NYCB Text Banking
  • Set up Do Not Disturb times for alerts
  • Text links to access the app or the Mobile Web Browser
  • Add/Remove accounts to view via NYCB Mobile

- What is “Do Not Disturb”?

The Do Not Disturb feature allows you to specify a time period during which you will not receive NYCB Text Banking alerts (example: 11:00 pm to 8:00 am). Using this setting will not affect email alerts.
 
- How do I set up “Do Not Disturb”?
 
To set up the Do Not Disturb feature:
  1. Login to NYCB Online
  2. Click on the NYCB Mobile tab
  3. Select Settings
  4. Enable Do Not Disturb hours
  5. Choose your time zone and submit
Have a Question?
Call customer service at
1 (877) 786-6560
 
 
Help for Homeowners
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The Divisions of New York Community Bank

Queens County Savings Bank​

Established on April 14, 1859 in the village of Flushing, Queens County Savings Bank was the first savings bank chartered by the State of New York in the New York City borough of Queens. Until then, local residents would need to travel to Manhattan to do their banking; the opening of the borough’s first local bank was accordingly met with elation and relief.

While the bank expanded here and there over the course of the next 14 decades, its greatest growth occurred in just the last 15 years. In anticipation of expanding its franchise through the first of several mergers, the Bank changed its name to New York Community Bank on November 21, 2000. By the end of that year, NYCB had grown from 14 to 86 branches; today, it has more than 220 branches in five states.

In deference to its heritage as a Queens-based institution, the Community Bank operates each of its 38 branches in the county under its original name, Queens County Savings Bank.

Roslyn Savings Bank

Established in 1875, The Roslyn Savings Bank was the first financial institution headquartered in Nassau County, one of two counties--with Suffolk--that constitute Long Island, New York. Its founders wanted to build a bank that would provide the Island’s residents with a safe place for their savings, as well as the financial assistance they’d need to build or purchase homes.

A member of the NYCB Family of Bank since October 31, 2003, Roslyn Savings Bank today serves the Island’s businesses and consumers through 42 conveniently placed branch offices.

Richmond County Savings Bank

A member of the NYCB Family of Banks since July 31, 2001, Richmond County Savings Bank is the third oldest of our divisions, with roots that go back to October 30, 1886. It was then that the bank was established to serve those who lived and worked on Staten Island, and it was less than one year later that it made its first mortgage loan.

Today, nearly every street on the Island has at least one home that was financed by Richmond County Savings Bank.

Originally located in the Odd Fellows Building at the corner of Richmond Terrace and Broadway, the Bank today has 20 convenient banking locations in all.

Roosevelt Savings Bank

Roosevelt Savings Bank was established in 1895 on the corner of Gates Avenue and Broadway in Brooklyn under the name “Eastern District Savings Bank.” In 1920, the bank changed its name to honor the memory of the nation’s 26th president, Theodore Roosevelt.

In February 1999, Roosevelt Savings Bank merged with and into Roslyn Bancorp, which merged with and into New York Community Bancorp, Inc. in October 2003.  Today, Roosevelt Savings Bank serves its customers through seven branches in Brooklyn as a member of the NYCB Family of Banks.

Garden State Community Bank

Garden State Community Bank has been a member of the NYCB Family of Banks since March 2008, when we combined all the branches of four smaller New Jersey-based divisions--First Savings Bank of New Jersey, Ironbound Bank, Penn Federal Savings Bank, and Synergy Bank—into a single division with a highly relatable name.

While Penn Federal Savings Bank and Synergy Bank were directly acquired in 2007, First Savings Bank of New Jersey and Ironbound Bank were acquired in 1999 by Richmond County Financial Corp., which subsequently merged with NYCB.

By combining the strengths of these four local banks with the strengths of our institution, we established a Garden State community bank that offers more products and services, and more convenient locations, than any one of these banks provided on its own.

Today, we serve our customers through 45 branches in Essex, Hudson, Mercer, Middlesex, Monmouth, Ocean, and Union Counties, most of which first opened their doors nearly 14 decades ago.

AmTrust Bank

AmTrust Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

The first branch of AmTrust Bank opened its doors in the late 1980s, when Ohio Savings Bank opened the first of its branches in south coastal Florida under the “AmTrust Bank” name. Eleven years later, it expanded again--this time to Arizona--and on December 4, 2009, it joined the NYCB Family of Banks. With our acquisition of Desert Hills Bank less than four months later, we further expanded our franchise in the Grand Canyon State.

Currently in its seventh year as an NYCB division, AmTrust Bank serves its customers through 41 convenient branches: 14 in central Arizona and 27 in Florida.

Ohio Savings Bank

Ohio Savings Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

Established in 1889 as the Ohio Savings Home Loan and Building Co., the bank’s initial expansion was limited to Ohio until it opened its first Florida branch in 1989. Eleven years later, it expanded again, this time to Arizona. And seven years later, it changed its name to AmTrust Bank.

On December 4, 2009, AmTrust Bank became the newest member of our banking family, the first of our divisions to serve customers in non-contiguous states. Four months later, we elected to pay tribute to its forebear, by operating our 28 branches in Ohio under a more suitable name: Ohio Savings Bank.

To learn about our commercial bank, visit

New York Commercial Bank 


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