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FAQ

Mortgage
How do I contact NYCB/NYCB Mortgage regarding my mortgage?
New York Community Bank (“NYCB”), a New York state chartered bank, and its wholly-owned subsidiary NYCB Mortgage Company, LLC ("NYCB Mortgage") service 1-4 family residential mortgages. If you reside in New York or Vermont, your mortgage is serviced by NYCB. Mortgage customers in all other states and the District of Columbia may be serviced by NYCB or NYCB Mortgage.  Please refer to your monthly statement for the name of your Servicer.
 
You may contact us by calling our Customer Contact Center at (877) 786-6560. You may also utilize our automated phone system (877) 786-6560 or our Online Banking service both of which are available 24 hours a day, 7 days a week to access your accounts.
 
To contact us by mail, please refer to the addresses below:
 
Residential Mortgage Payments
All scheduled payments must be mailed to:
PO Box 742579
Cincinnati OH  45274-2579
 
Escrow Shortage and Extra Principal Payments
PO Box 94895
Cleveland OH 44101-4895
 
Pay-off Payments
(Please do not mail any other payments or correspondence to this address)
Attn:  Payoff Processing OH99-0719
1801 East 9th Street, Suite 200
Cleveland OH 44114
 
Errors/Information/Complaints Mailing Address
(Please refer to the addresses above to make a payment)
PO Box 91214
Cleveland OH 44101
 
Please include your name and loan number on all correspondence.
 
Insurance Center
Hazard, Homeowner, Flood, Wind, Earthquake and Fire Insurance questions
should be directed to our Insurance Customer Care Center:

c/o Insurance Center
PO Box 5932
Troy, MI 48007-5932
Phone:  (888) 455-7288
Fax:  (248) 824-7144
Insurance Clause that is required on Insurance Policies: "New York Community Bank, its successors and/or assigns"
 
Insurance Loss Draft Customer Care Center:
Attn:  Loss Draft Department
PO Box 7000
Troy, MI 48007-7000
Phone:  (866) 842-2787
Fax:  (248) 824-7155
 
Real Estate Taxes
Attn:  Tax Department
PO Box 961262
Fort Worth TX  76161-0262
Phone:  (877) 873-9659
Fax:  (817) 699-1437

Loss Mitigation Department
Attn: Loss Mitigation OH99-0504
1801 East 9th Street, Suite 200
Cleveland OH  44114
Phone:  (866) 476-0022
 
Home Retention Department
Phone: (866) 476-0022
Hours (Eastern Time): 
•  Monday through Thursday 8:00 am - 9:00 pm
•  Friday 8:00 am - 7:00 pm
•  Saturday 8:30 am - 2:30 pm 
 
Partial Lien Release and Subordination Requests
Attn: Subordination/Partial Release OH99-0503
1801 East 9th Street, Suite 200
Cleveland OH  44114
Fax: (216) 588-5040
Email (For Subordination Requests only): subordinations@mynycb.com
What options do I have when I want to make my mortgage payment?

- Schedule a Mortgage Payment Online

Simply log into Online Banking to make a free, online payment.  Residential mortgage payments can be made on the account activity page after selecting your loan account.

Note: Provided you successfully submit your one-time payment request prior to 8:00 pm Eastern Time on a banking day, your loan account will be credited with your payment as of the date you enter in the “Post my Payment on the Following Date” space on the account activity page.  However, requests by you to post your payment on a non-banking day or requests for same day payment made after 8:00 pm Eastern Time on a banking day will be credited to your loan account on the next banking day.  Your financial institution may not reflect this transaction on your deposit account for up to two (2) business days after the request is sent to your financial institution for a transfer of funds.

- Set Up Automatic Mortgage Payment

With our Automatic Payment Plan (APP), we will deduct your monthly residential mortgage payment from your checking or money market account with any financial institution, including New York Community Bank. To enroll, simply fill out and return an Automatic Payment Form along with a voided check.

You may download the Automatic Payment Form by selecting "Forms" while viewing your loan account within Online Banking. Forms can be faxed to (216) 583-5202.

- Pay by Phone (e-Pay)

Make your payment using our free, automated telephone service.  Please call (877) 786-6560 and follow the prompts on our telephone menu:
Choose option 2 for loans and lines of credit
Choose option 1 for residential mortgages; option 2 for HELOC
Enter account information
Choose option 5 to make a payment

- Mailing Your Payment

Mail your residential mortgage payment to the following address:
P.O. Box 742579
Cincinnati, OH 45274-2579

You may also Overnight a payment to the following address:
Attn: Payment Processing OH99-0503
1801 East 9th Street, Suite 200
Cleveland, OH 44114

- Western Union Quick Collect

For residential mortgage payments by Western Union, complete the blue “Western Union Quick Collect” form and provide the following information to the Western Union office:

Code City:  Ohio Savings Bank
Code State: OH
Loan account number

For Commercial Mortgage Payments Only

Mail your commercial mortgage payment to the following address:
 
New York Community Bank
P.O. Box 9018
Central Islip, NY 11722-9018
 
You may also Overnight a payment to the following address:
New York Community Bank / Attn: Lockbox Mgr.
125 Kennedy Drive, Suite 400
Hauppauge, NY 11788

Who do I contact if I am experiencing difficulty making my mortgage payment?
Please contact our Home Retention Department at (866) 476-0022.
I made my mortgage payment on the 16th or before at a branch and I was charged a late charge. What information do you require from me to correct the posting date and remove the late charge?

If a payment made at a branch was not posted to your account as you intended, please mail a stamped teller receipt along with a written explanation to:

PO Box 91214
Cleveland, OH 44101

I am late making a payment this month; who should I contact?
Please contact our Home Retention Department at (866) 476-0022 to make alternate payment arrangements.
I didn't receive a billing statement this month; can I request a duplicate?

You can contact our Customer Contact Center at (877) 786-6560 and request a copy of the billing statement. If you are an online banking customer, you may print a copy of your last statement through Online Banking.

A billing statement is not required to make your payment.  Please refer to the question "How do I contact NYCB / NYCB Mortgage regarding my mortgage?" for the appropriate mailing address. Be sure to include your name and loan number on your check. 
What happens if I mail a short payment?
The payment must be equal to or greater than the payment due or it will not be posted to your account. It will go to a suspense account and will not advance the due date until additional funds to total a full payment are received. If the difference due is not received before the end of your grace period, late fees may be charged.
I'd like to make an extra payment to principal. What do I need to do?
The following conditions apply:
  • No money will be applied to principal unless the account is current per the terms of the note.
  • If you wish to make extra principal payments separately, mail the payment to us for manual processing at:
    • P.O. Box 94895
      Cleveland, OH 44101-4895
  • You can also make an extra principal payment when making an online mortgage payment within Online Banking. The total combined payment cannot be more than $10,000.00 per day.
I canceled my ACH payment but haven't received a mortgage billing statement. What should I do?

If you canceled your automatic mortgage payment after the 16th of the month, you may not receive a regular monthly statement until the following month.  You may request an interim billing statement to be sent to you by calling Customer Contact Center at (877) 768-6560. If you are a registered online banking customer, you may also view your most current statement through Online Banking.

As a reminder, a billing statement is not required to make a mortgage payment.

How many times will you try to process an NSF check?

Checks applied to mortgage payments returned NSF are presented a second time prior to being returned. 

If a check is returned after a payment was marked as paid, the payment will be removed from the account.

I received a non sufficient funds fee from my bank. Will you waive that fee?
Non-sufficient funds charges will not be waived unless it is determined to be due to a NYCB error.
What if my check has been returned after a payment was reflected as paid?
Checks returned for any reason will initially be reflected as paid on your account history.  The payment will be removed from the account and a letter will be sent to you informing you that the payment was reversed and is still due.
When will my online payment be processed?

Provided you successfully submit your one-time payment request prior to 8:00 pm Eastern Time on a banking day, your loan account will be credited with your payment as of the date you enter in the “Post my Payment on the Following Date” space on the account activity page. However, requests by you to post your payment on a non-banking day or requests for same day payment made after 8:00 pm Eastern Time on a banking day will be credited to your loan account on the next banking day. Your financial institution may not reflect this transaction on your deposit account for up to two (2) business days after the request is sent to your financial institution for a transfer of funds.

How many payments can I make online?
You are allowed one Online Mortgage Payment per day.  You can also make an extra principal payment when making a same-day online mortgage payment via Online Banking.  The total combined payment cannot be more than $10,000.00 per day.
Why did I receive an error message when attempting to make an online payment?
The following customers will not be eligible to make a payment online and will receive an error message:
  • If the loan is 30 days or more past due, in bankruptcy or foreclosure. Please contact the Home Retention Department at (866) 476-0022.
  • If your loan is set up on an Automatic Payment Plan (APP), you cannot use the online payment feature.
  • On the day an online payment is made. An additional online payment can not be made that same day.
For any other error, please call our Customer Contact Center at (877) 786-6560.
Do you offer a bi-weekly payment program?
At this time we do not offer a bi-weekly payment option to our customers.
How do I view my mortgage account history within Online Banking?
If you are an online banking customer, you can access your mortgage account online and view up to six months of payment history by selecting the loan account you would like to view within Online Banking and selecting Account History.
I have moved and need to update my mailing address, whom should I contact?

You may update your address within Online Banking by selecting the Account Details section for your loan.

You may also:

  • Call our Customer Contact Center at (877) 786-6560
  • Send a written request by mail to P. O. Box 91214, Cleveland, OH 44101
  • Visit your nearest branch location
  • Complete the Address Change form on the back of your payment coupon.

After the change has been made, a confirmation letter is mailed to your prior address as well as the new address to confirm you requested the change.  If you receive a letter confirming an address change and you did not request it, please call our Customer Contact Center at (877) 786-6560.

How is my monthly payment applied if I send in extra principal?
Before payments can be applied to principal, you must bring your account current by paying off any outstanding fees and late charges. Extra payments will then be applied to outstanding principal.
What is Escrow Account/Analysis?

Once a year you will receive an escrow analysis statement that is required by the Real Estate Settlement Procedures Act (RESPA). This statement represents how your escrow payment, which is a portion of your monthly mortgage payment, will be collected and disbursed during the upcoming year. Your escrow account is used to pay real estate taxes, hazard insurance, mortgage insurance and any other escrow-related items that need to be paid through out the year.

Each year an escrow analysis is performed approximately 30 days prior to the anniversary of your first payment due date.  The total annual escrow disbursements and deposits anticipated for the following 12 months are displayed disclosing either a projected surplus or shortage.

How can I track my escrow account?
If you are an online banking customer, you may view your account on our website by selecting the View History link. Transactions are also reflected on your monthly billing statements.
Why did my escrow payment increase?
When comparing the disbursements made and future estimated payments against the amount of escrow money being contributed monthly, a shortage in the amount of money required has been identified. Most likely there was an increase in property taxes and/or hazard insurance premiums.
Will my payment remain the same if I pay the shortage in full?
Not necessarily. Paying your shortage will minimize the payment increase, but if your tax or insurance bills have increased from the previous year the overall escrow payment will increase to prevent a shortage from occurring again.
What do I do to establish an escrow account?

Please submit your request to establish an escrow account for both taxes and insurance in writing to the mortgage research department at P. O. Box 91214, Cleveland, OH 44101 or by fax at (216) 583-5203.

Include the following:

  • Copy of most recent tax bill.
  • Proof taxes are paid current. (If taxes are due within the next 60 days they must be paid by you before we set up the escrow account.)
  • Copy of homeowner’s insurance declaration page.
  • Proof homeowner’s insurance is paid current.  (If the insurance is due within 60 days it must be paid by you before we set up the escrow account.)

When the above items have been received, an Initial Escrow Disclosure Statement will be completed to determine the starting balance needed for deposit to the escrow account.  You will then be notified in writing of the initial deposit required to start the escrow account. Once you have forwarded the initial deposit, the escrow account will be established and you will be notified of the monthly escrow payment.

How can I pay additional escrow?
You may pay additional money to escrow at any time. Please be sure to notate on payment coupon that the additional funds are for escrow.
Why would I want to pay additional money towards the escrow account?
The most common reasons that a borrower may want to pay additional to the escrow account are:
  • New construction properties may not have been fully assessed by the local tax assessors office at the time of loan closing. Often the estimated property tax is based on land only or a partially assessed home. If this was the case, the first year analysis often reflects a large escrow shortage and payment increase due to the full assessment by the tax assessors office. Paying additional monies to escrow would help eliminate all or a portion  of that shortage and therefore not reflect as much of a payment change.
  • Re-assessment evaluations are often done periodically by your local tax assessors office and sent to you.  Since real estate taxes are based on this assessment, this may give you some indication of whether your real estates taxes may increase, before we actually pay the new bill.  Applying additional monies may help alleviate a large shortage due to the increase.
I filed or received confirmation of a homestead exemption, or re-assessment of my property, should I send it to you to adjust my escrow payment?

If the document received from the County entity specifies what your estimated taxes will be based on this new information, and you would like an interim analysis completed, you can send the document for review along with your written request to reanalyze the escrow account based on the new information to P. O. Box 91214, Cleveland, OH 44101. 

An interim escrow analysis will be completed. If the document does not reflect the actual tax amounts, we can not analyze the account based on an assessment notice that does not include actual tax amounts. Your treasurer's office may be able to provide you with an alternate letter providing the actual tax amount.

I did not have an escrow account previously but recently received an Escrow Analysis Statement that reflects either forced placed tax or insurance on it. Why did I receive this and why is my payment changing?
It is the responsibility of the Bank to ensure that both the property taxes and the required insurances are current on all mortgaged properties. 
 
If we receive notice from the appropriate authorities that a tax or insurance bill has been missed we will pay the item and establish a escrow account to collect for the amount paid and for future payments as well. If you believe that we have paid the item(s) in error, please contact our Customer Contact Center at (877) 786-6560 so we may discuss the situation with you.
I have an escrow account for taxes but received my tax bill from the taxing authority, what should I do?

Please contact the Tax Call Center:

P.O. Box 9216
Coppell, TX 75019-9234
Phone: (877) 873-9659
Fax: (817) 826-1046


Supplemental tax bills must be faxed to our tax center for payment. Payment of this bill may incur a shortage in the escrow account as this is not a bill that would have been included in an initial or prior escrow projection statement.

I have received a delinquent tax bill and I have an escrow account, what should I do?
Please contact the Tax Center at (877) 873-9659 for assistance.
I received an insurance bill, where do I mail the bill?

New York Community Bank
ISAOA/ATIMA
P.O. Box 5932
Troy MI 48007

Phone: (888) 455-7288
Fax:  (248) 824-7144
 
Please write your Loan Number on the enclosed policy remittance.
 
How do I update my insurance carrier? Do I need to update NYCB about changes to my insurance information even if I don't have an escrow account?

If you are changing insurance companies your agent must provide NYCB with a copy of your signed authorization to accept the new company. You will need to contact your prior carrier for cancellation. If the prior policy was paid from your escrow account, and you receive a refund check as a result of the cancellation, the refunded money should be sent to us for deposit into your escrow account to prevent a future escrow shortage.

Please provide your new insurance company with the mortgage clause/mailing address (found within these FAQs) along with your mortgage loan number.

Yes, it is important to notify NYCB of your most recent insurance information. Please forward all insurance information to our insurance center:

New York Community Bank
ISAOA/ATIMA
P.O. Box 5932
Troy MI 48007

My insurance has lapsed, what should I do?

Please contact our insurance center immediately at (888) 455-7288.

What type of insurance isn't covered in my escrow account?
Earthquake Insurance is an optional insurance and is the responsibility of the borrower to obtain and pay for.
Do you escrow for Condominium Insurance/Personal Property Insurance?
No, NYCB does not escrow for condominium/personal property insurance.
Am I required to have Wind Insurance?
If wind insurance is not required by the specific state where the property is located, it will not be escrowed for. If it is required, it will be included in your escrow and may be force placed if not obtained.
Windstorm insurance is required in the following states:
  • Alabama
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Mississippi
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Rhode Island
  • South Carolina
  • Texas
  • Virginia
Do you escrow for flood insurance?
Only if the property is in a required flood zone determined by FEMA.
How does NYCB determine that flood insurance is required for my property? What if I dispute the flood requirement for my property?

NYCB monitors flood zoning changes for the life of the loan. Flood map information is verified from the Federal Emergency Management Agency (FEMA).

In order for NYCB to submit a revision to a flood zone determination, we require you to provide us a letter of map revision (LOMR) or a letter of map amendment (LOMA) issued from FEMA. LOMR or LOMA map amendments should be sent to our flood determination center at:

Corelogic Flood Services
11902 Burnet Road
Austin, Texas 78758
Phone: (800) 447-1772

If you do not have either letter, please contact FEMA directly.

FEMA (Federal Emergency Management Agency):  (877) 336-2627

I received an insurance claim check for my home, how can I get it endorsed?

Please mail check to:
New York Community Bank
Attention:  Loss Draft Department
P.O. Box 7000
Troy, MI 48007-7000

For any questions about loss draft procedures and disbursement process, please contact our Loss Draft Department:

Phone: (866) 842-2787
Fax: (248) 824-7155

Email:  NYCBLD@pfic.com

What is Private Mortgage Insurance (PMI)?

Mortgage Insurance is required on mortgage loans that have a loan-to-value ratio (LTV) greater than 80%. This insurance is written by a private company protecting the mortgage lender against financial loss occasioned by a borrower's defaulting on the mortgage.

To initiate cancellation of Borrower-Paid Conventional Mortgage Insurance:
Please call (877) 786-6560, or for faster service, fax your signed written request to (216) 588-4608.

What is loan-to-value (LTV) ratio?
LTV is a calculation of the amount of a first mortgage lien as a percentage of the total original appraised value or purchase price whichever is less, divided by current principal balance.

Was the PMI requirement disclosed to me at closing?
At the time of closing you were provided a Private Mortgage Insurance Disclosure document. This document reflects the date of the anticipated automatic cancellation of PMI along with other information concerning PMI.

Will the PMI be automatically terminated?
For Borrower Paid PMI, generally there is automatic termination for loans closed on or after 7/29/99 once an LTV of 78% for Single Family Residence and Second Homes based on original loan amortization, if the loan is current.

Automatic termination for loans closed prior to 7/29/99 is at the mid-point of original amortization  if payments are current for all existing mortgages, including a 2-4 Primary Residence and 1-4 Family Investment.

FHA Loans

For loans closed prior to 01/01/2001, FHA insurance is for the life of the loan. With FHA loans, if the LTV reaches 78% earlier than scheduled due to curtailment payments, the borrower can request cancellation of mortgage insurance premium (MIP) by a written request.

For loans closed between 01/01/2001 and 06/02/2013, HUD automatically cancels the MIP on the date the loan is scheduled to reach 78% LTV based on the original amortization schedule.

For loans closed on or after 06/03/2013, FHA's monthly mortgage insurance payments will be automatically terminated when these conditions occur:

  • For mortgages with LTV of 89.99% or less, annual premiums will be canceled at the end of the mortgage term or eleven years, whichever occurs first.
  • For mortgages with LTV of 90.00% or greater, annual premiums will be canceled at the end of the mortgage term.

How can I increase the equity in my home (and reduce the LTV percentage)?
Based on the current value of the home, the equity is increased by:

  1. Your monthly regular payment gradually reducing the principal balance owed.
  2. Making periodic or a lump sum payment to principal.
  3. Making structural improvements that, based on an appraisal*, increase the value of your home.

*Note – appraisals for the purposes of evaluating LTV for PMI removal must be ordered through the Bank.

How can I or a third party request a payoff quote? What happens to my escrow balance after I payoff my loan?

Please fax all payoff requests to (216) 937-8978 with the following information:

  • Borrower name
  • Borrower written authorization is required for third party payoff requests
  • Account number
  • Property address
  • Good through date
  • Return fax number
  • Contact name and phone number

Please allow 24 – 48 hours for turnaround.

Within 10 business days of payoff any remaining escrow balance will be refunded to the last mailing address on record.  Please ensure to update the mailing address if applicable. 

Why did I receive an amended payoff quote?

If there are any financial transactions completed after a payoff quote has been generated, an amended quote will be generated with updated information.

Why did I receive a letter stating my loan was maturing and a payoff is expected?
You will receive a 'maturity letter' 90 days before the maturity date. This letter will inform you that a payoff is expected by the maturity date of the loan.
 
Payments can not be accepted beyond the maturity date and will be returned with a request for payment in full of the loan. Please contact our loss mitigation department if you unable to make the final payoff for any options that may be available to you.
 
Loss Mitigation OH99-0504
1801 East 9th Street, Suite 200
Cleveland OH  44114
Phone:  (866) 476-0022
EMail:  lossmitigation@mynycb.com
How can I request a satisfaction/release of lien?
Please send your request to:
Attn: Satisfactions OH99-0503
1801 East 9th Street, Suite 200
Cleveland, OH 44114

Fax: (216) 588-5040
I have recently changed my name, how do I update my accounts?

There are different requirements dependent upon the reason for a name change. Please provide us with a copy of the marriage certificate/divorce decree/court document along with your written request.

Please include your name and loan number on all correspondence. You may fax your request to (216) 583-5203 or mail to P.O. Box 91214, Cleveland, OH 44101.

I want to give authorization for another person to speak to you on my behalf regarding my home equity, what should I do?
We understand that you may want to allow those not listed on the loan to retrieve information or inquire about the loan including spouses, children, etc. Without written authorization, no other person will be given information concerning your loan.
 
Please submit a written, signed and dated request to the Research Operations Department.  Include the name of the party you are giving access to. This request can be faxed to (216) 583-5203.
Who and when do you report my loan payment information to? What if I have viewed a credit report from either TransUnion, Equifax or Experian and disagree with a status you have reported?
Credit reporting is completed on or about the 10th of each month. Payment history is reported based upon the actual payment status at month-end of the preceding month. The only exception of reporting is when a loan is newly service transferred or Notice of Error received. The credit reporting will be suppressed for 60 days after the transfer/purchase date.
 
To better track and expedite any credit dispute, we encourage you to initiate the dispute directly to the credit repository via phone, in writing or online; however you may also direct your dispute to NYCB. You will need to include proof of your dispute, such as a cancelled check reflecting a payment posting date. Please forward this information to the Research Correspondence address at P.O. Box 91214, Cleveland, OH 44101 and include your name and loan number on all correspondence.
 
The information you provide will be reviewed and you will receive a confirmation letter from us with the status of your request.  Please note: if a correction is required, we will submit the change directly to the credit bureaus via their websites.  The credit bureaus may take 30-45  days to update their information.
Information about Form 1098

What is a 1098 Tax and Interest Statement?
The 1098 interest statement is a federal tax form that lenders distribute in January for the preceding calendar year. The 1098 is required by the IRS and reports interest and points paid on a mortgage loan. All 1098 statements are mailed by January 31st.

When will I receive my 1098 statement?
All 1098 statements are mailed by January 31st. 

Where can I obtain my Form 1098 info?
Form 1098 is mailed by the last business day of January and is also available online until the tax return deadline each year. Please call our Customer Contact Center at (877) 786-6560 to obtain a previous year’s tax statement by mail. If you are an online banking customer, you may print a duplicate copy of the current year 1098 statement by selecting My Account while viewing your loan within Online Banking.

Why does my 1098 statement reflect more interest this year than in a previous year?
If more payments were posted within a given year than a prior year it is possible that the interest paid will be higher than a previous years. Also, if you have an adjustable rate mortgage the interest paid will fluctuate from year to year. 

How do I request a new 1098 statement because my property tax or insurance information is not reflected correctly on my statement?
Property tax and insurance information on a 1098 is informational only and is not reported to the IRS. A 1098 statement can not be "corrected or updated" for tax amounts. Any amount appearing on a 1098 does not mean the customer is entitled to a credit on their tax return. Customers should consult with their Tax Advisor. 

How do I request a new 1098 statement to reflect a different primary borrower and their social security number?
The interest reported to the IRS is reported in only the primary borrower's name and social security number as it appeared as of December 31st. A primary and secondary name cannot be switched/altered for prior tax year reporting. If you wish to make a change for the current tax year we require the following: A letter requesting the change signed by all parties on the loan, along with the social security number of the requested primary borrower sent to our correspondence mailing address of P.O. Box 91214, Cleveland, OH 44101. Please consult your tax adviser if you have questions concerning this matter. 

I noticed that my social security number is incorrect on my current 1098 statement, how can I request a corrected statement?
If you are an online banking customer, please visit the Forms link when viewing your loan account and download a W-9 form. You may either mail or fax the form to us along with a letter stating a new statement is required to P.O. Box 91214, Cleveland, OH 44101 or Fax (216) 583-5203.

You may also call our Customer Contact Center at (877) 786-6560 to obtain a copy.

Why doesn't my 1098 statement reflect the interest or points I paid at closing?
If the loan did not close with NYCB, the closing information will be reported by the origination company.

How do I request or check status on a Subordination?

Once required  documentation is submitted, we will complete the request within 30 days of receipt of the documentation and fee. The loan must be current and up to date including any late charges and or fees. Fees are assessed depending upon applicable law.

You may either email us for a status or submit your request in writing to:

Email: subordinations@mynycb.com

Attn: Subordination/Partial Release OH99-0503
1801 E. 9th St. Ste. 200
Cleveland OH   44114
Fax: (216) 588-5040

What is a Partial Release? How do I request a Partial Release be completed?

A Partial Release is a relinquishment of a claim to part of the property that originally stood as security for the mortgage loan.

Please send your request along with documentation to:
Attn: Subordination/Partial Release OH99-0503
1801 East 9th Street, Suite 200
Cleveland OH  44114
Fax: (216) 588-5040

Specific documentation must be submitted to Subordinations Department and we complete the request within 30 days of receipt of documentation and fee.  Fees are assessed depending upon applicable law.

Subordination Request Requirements

  • Borrower authorization
  • Fully completed 1003 application from new lender
  • Notice of loan approval from new lender
  • 1008 transmittal summary
  • Copy of full appraisal
  • Most recent 2 paystubs and most recent years W2 - Self employed requires 2 years full tax returns.
  • Most recent bank statement 
  • Processing fee of $175 in the following states:  Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Idaho, Illinois, Mississippi, Nebraska, Nevada, North Dakota, Ohio, Oregon, Rhode Island, South Carolina, Washington, Washington D.C., West Virginia and Wisconsin
How do I change the mortgage title to a Trust Agreement?

A Trust Agreement is a fiduciary type relationship where legal title to a property is transferred to a trustee with the intention that the property be administered by the trustee for the benefit of another.  This person is the beneficiary and he/she holds equitable title to the property.  This is also referred to as a "Living Trust".

  • We will not change any of the original documents.
  • We will not sign any documents related to the trust.
  • We will not change the social security number to a Trust EIN number.

NYCB MAY allow the transfer of title to occur for trust purposes and not initiate the Due on Sale Clause assuming the following requirements are met:

  • The account is totally current.
  • The mortgage holder is the beneficiary of the trust.
  • A copy of the entire Trust agreement must be sent, including the section that pertains to the property and lists the trust beneficiaries.

A transfer to a LLC "Limited Liability Corporation" is not allowed.

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The Divisions of New York Community Bank

Queens County Savings Bank​

Established on April 14, 1859 in the village of Flushing, Queens County Savings Bank was the first savings bank chartered by the State of New York in the New York City borough of Queens. Until then, local residents would need to travel to Manhattan to do their banking; the opening of the borough’s first local bank was accordingly met with elation and relief.

While the bank expanded here and there over the course of the next 14 decades, its greatest growth occurred in just the last 15 years. In anticipation of expanding its franchise through the first of several mergers, the Bank changed its name to New York Community Bank on November 21, 2000. By the end of that year, NYCB had grown from 14 to 86 branches; today, it has more than 220 branches in five states.

In deference to its heritage as a Queens-based institution, the Community Bank operates each of its 38 branches in the county under its original name, Queens County Savings Bank.

Roslyn Savings Bank

Established in 1875, The Roslyn Savings Bank was the first financial institution headquartered in Nassau County, one of two counties--with Suffolk--that constitute Long Island, New York. Its founders wanted to build a bank that would provide the Island’s residents with a safe place for their savings, as well as the financial assistance they’d need to build or purchase homes.

A member of the NYCB Family of Bank since October 31, 2003, Roslyn Savings Bank today serves the Island’s businesses and consumers through 42 conveniently placed branch offices.

Richmond County Savings Bank

A member of the NYCB Family of Banks since July 31, 2001, Richmond County Savings Bank is the third oldest of our divisions, with roots that go back to October 30, 1886. It was then that the bank was established to serve those who lived and worked on Staten Island, and it was less than one year later that it made its first mortgage loan.

Today, nearly every street on the Island has at least one home that was financed by Richmond County Savings Bank.

Originally located in the Odd Fellows Building at the corner of Richmond Terrace and Broadway, the Bank today has 20 convenient banking locations in all.

Roosevelt Savings Bank

Roosevelt Savings Bank was established in 1895 on the corner of Gates Avenue and Broadway in Brooklyn under the name “Eastern District Savings Bank.” In 1920, the bank changed its name to honor the memory of the nation’s 26th president, Theodore Roosevelt.

In February 1999, Roosevelt Savings Bank merged with and into Roslyn Bancorp, which merged with and into New York Community Bancorp, Inc. in October 2003.  Today, Roosevelt Savings Bank serves its customers through seven branches in Brooklyn as a member of the NYCB Family of Banks.

Garden State Community Bank

Garden State Community Bank has been a member of the NYCB Family of Banks since March 2008, when we combined all the branches of four smaller New Jersey-based divisions--First Savings Bank of New Jersey, Ironbound Bank, Penn Federal Savings Bank, and Synergy Bank—into a single division with a highly relatable name.

While Penn Federal Savings Bank and Synergy Bank were directly acquired in 2007, First Savings Bank of New Jersey and Ironbound Bank were acquired in 1999 by Richmond County Financial Corp., which subsequently merged with NYCB.

By combining the strengths of these four local banks with the strengths of our institution, we established a Garden State community bank that offers more products and services, and more convenient locations, than any one of these banks provided on its own.

Today, we serve our customers through 45 branches in Essex, Hudson, Mercer, Middlesex, Monmouth, Ocean, and Union Counties, most of which first opened their doors nearly 14 decades ago.

AmTrust Bank

AmTrust Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

The first branch of AmTrust Bank opened its doors in the late 1980s, when Ohio Savings Bank opened the first of its branches in south coastal Florida under the “AmTrust Bank” name. Eleven years later, it expanded again--this time to Arizona--and on December 4, 2009, it joined the NYCB Family of Banks. With our acquisition of Desert Hills Bank less than four months later, we further expanded our franchise in the Grand Canyon State.

Currently in its seventh year as an NYCB division, AmTrust Bank serves its customers through 41 convenient branches: 14 in central Arizona and 27 in Florida.

Ohio Savings Bank

Ohio Savings Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

Established in 1889 as the Ohio Savings Home Loan and Building Co., the bank’s initial expansion was limited to Ohio until it opened its first Florida branch in 1989. Eleven years later, it expanded again, this time to Arizona. And seven years later, it changed its name to AmTrust Bank.

On December 4, 2009, AmTrust Bank became the newest member of our banking family, the first of our divisions to serve customers in non-contiguous states. Four months later, we elected to pay tribute to its forebear, by operating our 28 branches in Ohio under a more suitable name: Ohio Savings Bank.

To learn about our commercial bank, visit

New York Commercial Bank 


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