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Accessibility Services

At NYCB, our goal is to offer all of our customers and visitors excellent customer service and provide them with access to the products, services and tools to meet their banking needs.  We strive to create an environment in our branches, call centers and through online banking that is fully accessible and barrier-free to all those who are visually and hearing impaired.

Automated Telephone System
Our NYCB customers may access account information through the Automated Telephone System, Voice Response Unit (VRU).  The VRU is an “automated banker” which allows all of our customers to access their account information using their touchtone keypad and following the audio prompts. For details or to access your account, please call us at (877) 786-6560.

Telecommunications Relay Services
Customers may utilize the “711”Telecommunications Relay Service (TRS) to communicate with a banker at our Customer Contact Center and obtain account information or perform account maintenance.  TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device.

ATM Services
Our ATMs are equipped with services for customers who are visually and hearing impaired:
  • All ATMs have an audio jack, also identified with Braille lettering, to activate the speech transactions.
  • Customers may plug in a headset into the audio jack provided on the ATM.  All of our Branches have a set of headphones for customers to use with our ATMs.  They are available to anyone who may need them.
  • Our ATMs will provide audio instructions in English (and Spanish where available) to walk a customer through how to make a deposit, withdrawal, or transfer of funds.  A tutorial is provided for customers using the service for the first time or as a refresher.
  • ATMs allow customers to process their transaction utilizing solely the keypad. The customer will not need to utilize the touch screen. ·         The ATMs will also allow the customer to utilize the privacy screen option.  This option will block visual access to information displayed on the screen.
  • The ATMs give the customer the ability to adjust the volume up or down as needed by pressing the minus key on the keypad (left facing arrow). The initial presses will increase the volume. Once maximum volume is reached, additional presses will decrease volume.

Raised-Line Large Print Checks
The Bank, with our check partner Harland Clarke, offers Sight Checks® for our visually impaired customers.  All lines on the check are raised above the surface of the paper, and all printing is larger than a normal check.  The actual Sight Checks® have raised lines on them, to make it easier for the visually impaired to locate the correct place to write.  Customers can order these checks through a branch or visit the Special Products section in Harland Clarke's online catalog.

Enlarged Print Statements and Notifications
Important bank documents including Bank Statements and certain notices can be available in large print fonts upon request.

Magnifiers

Magnifiers are available at our branches for customers to conduct bank transactions, or for them to read and/or complete bank documents, disclosures and more.  In addition, as described below, the font size to view our Website can be increased.

Reader Services
At NYCB, we are here to provide you with the best banking experience.  If needed, you can have important bank documents read to you.  Contact us or visit your local branch.  Furthermore, any of our call center bankers would be happy to read information from our website to a customer who requests this type of service. In addition, as described below, our Website is compatible with computer text readers.

Web Services
NYCB has utilized best practices and incorporated generally accepted standards in the design and implementation of its retail banking websites. This enables our visually impaired customers to access the information presented in our online channels and to effectively use their personal assistive technology such as text readers.  Here is a brief summary of some features that NYCB has implemented for the visually impaired in our online banking services:

  • The Website is optimized to work with screen reader software such as JAWS.
  • A text equivalent for every non-text element is provided. These elements are accessible either by enabling browser capabilities or through readers such as JAWS or browser “add-ons.”
  • Web pages are designed so that all information conveyed with color is also available without color. Color is not used as the only method of highlighting important information: placement, sizing and screen position are also used.
  • Documents are organized so they are readable without requiring an associated style sheet.
  • Page content and related text is set up to be readable and understandable with or without the utilization of cascading style sheets. 
  • Public image maps are provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. This allows users to orient themselves and navigate effectively.
  • Pages are designed to avoid causing the screen to flicker, assisting in preventing photo sensitive reactions, including seizures. 
  • A text-only page, with equivalent information or functionality, is provided when such functionality cannot be accomplished in any other way.
  • When pages use scripting languages to display content, the information provided by the script is also identified with functional text that can be read with assistive technology.
  • When electronic forms are designed to be completed online, the form allows the customer to use assistive technology to access the information, field elements and functionality required for completion and submission of the form.
  • The keyboard may be used to handle functions commonly accessed by the use of a mouse.
  • The user may increase/decrease font size of the presented text through the use of browser capabilities.
  • Contact information, such as phone numbers and email addresses, are provided on our Website  to assist customers needing additional assistance.

Contact Us
If you believe that you require additional reasonable accommodations as the result of a physical impairment, please contact us. If you have any suggestions that may help us to improve branch, telephone or online accessibility for our customers, please contact us.  We strive to provide all of our customers with the tools and resources to meet their banking needs. 
Have a Question?
Call customer service at
1 (877) 786-6560
 
 
Help for Homeowners
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The Divisions of New York Community Bank

Queens County Savings Bank​

Established on April 14, 1859 in the village of Flushing, Queens County Savings Bank was the first savings bank chartered by the State of New York in the New York City borough of Queens. Until then, local residents would need to travel to Manhattan to do their banking; the opening of the borough’s first local bank was accordingly met with elation and relief.

While the bank expanded here and there over the course of the next 14 decades, its greatest growth occurred in just the last 15 years. In anticipation of expanding its franchise through the first of several mergers, the Bank changed its name to New York Community Bank on November 21, 2000. By the end of that year, NYCB had grown from 14 to 86 branches; today, it has more than 220 branches in five states.

In deference to its heritage as a Queens-based institution, the Community Bank operates each of its 38 branches in the county under its original name, Queens County Savings Bank.

Roslyn Savings Bank

Established in 1875, The Roslyn Savings Bank was the first financial institution headquartered in Nassau County, one of two counties--with Suffolk--that constitute Long Island, New York. Its founders wanted to build a bank that would provide the Island’s residents with a safe place for their savings, as well as the financial assistance they’d need to build or purchase homes.

A member of the NYCB Family of Bank since October 31, 2003, Roslyn Savings Bank today serves the Island’s businesses and consumers through 42 conveniently placed branch offices.

Richmond County Savings Bank

A member of the NYCB Family of Banks since July 31, 2001, Richmond County Savings Bank is the third oldest of our divisions, with roots that go back to October 30, 1886. It was then that the bank was established to serve those who lived and worked on Staten Island, and it was less than one year later that it made its first mortgage loan.

Today, nearly every street on the Island has at least one home that was financed by Richmond County Savings Bank.

Originally located in the Odd Fellows Building at the corner of Richmond Terrace and Broadway, the Bank today has 20 convenient banking locations in all.

Roosevelt Savings Bank

Roosevelt Savings Bank was established in 1895 on the corner of Gates Avenue and Broadway in Brooklyn under the name “Eastern District Savings Bank.” In 1920, the bank changed its name to honor the memory of the nation’s 26th president, Theodore Roosevelt.

In February 1999, Roosevelt Savings Bank merged with and into Roslyn Bancorp, which merged with and into New York Community Bancorp, Inc. in October 2003.  Today, Roosevelt Savings Bank serves its customers through seven branches in Brooklyn as a member of the NYCB Family of Banks.

Garden State Community Bank

Garden State Community Bank has been a member of the NYCB Family of Banks since March 2008, when we combined all the branches of four smaller New Jersey-based divisions--First Savings Bank of New Jersey, Ironbound Bank, Penn Federal Savings Bank, and Synergy Bank—into a single division with a highly relatable name.

While Penn Federal Savings Bank and Synergy Bank were directly acquired in 2007, First Savings Bank of New Jersey and Ironbound Bank were acquired in 1999 by Richmond County Financial Corp., which subsequently merged with NYCB.

By combining the strengths of these four local banks with the strengths of our institution, we established a Garden State community bank that offers more products and services, and more convenient locations, than any one of these banks provided on its own.

Today, we serve our customers through 45 branches in Essex, Hudson, Mercer, Middlesex, Monmouth, Ocean, and Union Counties, most of which first opened their doors nearly 14 decades ago.

AmTrust Bank

AmTrust Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

The first branch of AmTrust Bank opened its doors in the late 1980s, when Ohio Savings Bank opened the first of its branches in south coastal Florida under the “AmTrust Bank” name. Eleven years later, it expanded again--this time to Arizona--and on December 4, 2009, it joined the NYCB Family of Banks. With our acquisition of Desert Hills Bank less than four months later, we further expanded our franchise in the Grand Canyon State.

Currently in its seventh year as an NYCB division, AmTrust Bank serves its customers through 41 convenient branches: 14 in central Arizona and 27 in Florida.

Ohio Savings Bank

Ohio Savings Bank is one of the more recent additions to a respected banking family that has been serving customers and communities for more than 156 years.

Established in 1889 as the Ohio Savings Home Loan and Building Co., the bank’s initial expansion was limited to Ohio until it opened its first Florida branch in 1989. Eleven years later, it expanded again, this time to Arizona. And seven years later, it changed its name to AmTrust Bank.

On December 4, 2009, AmTrust Bank became the newest member of our banking family, the first of our divisions to serve customers in non-contiguous states. Four months later, we elected to pay tribute to its forebear, by operating our 28 branches in Ohio under a more suitable name: Ohio Savings Bank.

To learn about our commercial bank, visit

New York Commercial Bank 


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