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COVID-19 Updates

While some of our locations are still temporarily closed or operating under limited access drive-through or walk up windows, we have recently opened additional branch locations to meet the banking needs of our customers. All branches that are open are still operating under our temporary branch hours.

For the safety of our employees, customers and communities we service, we are following the recommendations of the CDC and local health authorities: All employees are required to wear face coverings, and anyone entering the premises is encouraged to do the same. The surfaces and common areas within the branch, as well as the ATM’s, will be cleaned with EPA-approved disinfectants and we will provide hand sanitizer for you to use.

Visit our branch locator for the most up to date status of your branch, branch hours, and other branches near you.

Please note:

For branches that will be temporarily closed, the bank will be monitoring its Automated Teller Machines (ATMs) at these locations in order to provide our customers access to cash during this time.

Branch locations that are not typically scheduled to open on a specific day will maintain that day's schedule.

What we're doing to help.

Based on current concerns regarding the coronavirus disease (COVID-19), we’d like to let you know about some of the steps we are taking to ensure the health and safety of our customers and our employees.

  • We are closely monitoring reports from the Centers for Disease Control (CDC) and following their guidelines.
  • We have implemented a range of preventative measures in our branches and in our corporate locations.
  • We communicate daily with our employees to provide status updates and reminders for health best practices.
  • We have initiated temporary branch hours, temporarily closed locations and temporarily limited access to drive-through or walk up windows at some locations as mentioned above.
  • We offer 90 day residential mortgage payment forbearances to customers whose income has been adversely affected by events linked to COVID-19 - please see details and how to apply here.

Online, Mobile and Bank-by-Phone

Bank from virtually anywhere with NYCB Online and NYCB Mobile1 banking - check account balances, view transactions, deposit checks2, pay bills, transfer funds – and much more.

Download NYCB Mobile today!

Bank-by-Phone 24 hours a day, 7 days a week, by calling our automated telephone system at (877) 786-6560 - check account balances and transaction history, check CD maturity information, stop payments on checks, transfer funds between eligible accounts3 and more.

If you have questions, call our Customer Contact Center at (877) 786-6560. Staff is available:

For Deposit Account and Residential Mortgage Assistance:
Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)

For NYCB Online / Mobile and Visa® Debit Card Assistance:
Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)
Sunday: 9am - 2pm (ET)

We continue to monitor the situation and will provide updates as available. Please visit our FAQ document for NYCB answers to questions about the Coronavirus (COVID-19) to assist with your banking needs. The health and safety of our employees and customers remains our priority.

1 NYCB Mobile is available for those enrolled in NYCB Online, however not all online features may be available through the mobile app. Standard messaging and data rates may apply.

2 Deposits made via NYCB Mobile Deposit may appear real-time in Transaction History however availability of funds is subject to Bank review. Deposit limits apply.

3 Limitations may apply.

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